SwagVault - Profile
Ranked #406 out of 412 shops
Leave a Review | Read Customer Reviews
|Owner:||Wang Xun Yu|
|Street address:||Lan Qi Ying Subdivision Building 7
#1802 TsingHua University Chaoyang District Beijing 0000001
SwagVault - Price History
SwagVault - In depth
In April 2006, the company claimed a total number of 200,000 customers in the US alone according to mmosite.com. At the same time Swagvault tried to boost their image in China by acquiring the countryâ€™s biggest online guild, the Temple of Jialan (TJ). Today, it is one of the biggest currency sellers in North America with a subsidiary office in China. As of June 14, 2007 the website ranks in Alexa at 27,671, challenging IGE at 26,737.
Old-time customers seem to be pleased with the companyâ€™s service: Swagvault`s eBay feedback hovers at 99.7% from 9,636 feedbacks. The company also scores a high 73% satisfaction on Bizrate with more than 2,500 customer reviews. Recent complaints about the company can mainly be found at the complaintsboard.com
In 2012, SwagVault has not only received many bad feedbacks from customers, but other suppliers also for imitating their brands.
Due to numerous fraudulent reports on SwagVault, purchases from them is discouraged at the moment. We recommend you to check other sites instead.
SwagVault - Leave a Review
SwagVault - Read Customer Reviews
Leave a Review | Read Customer Reviews
As for their product, stay away. Their site shows millions of credits on each server with is innacurate since the operator told me in our conversation that most servers were out of stock. Buyer beware - you've been warned. Their site is borderline SCAM now.
THANKS SWAGVAULT! Hope your site gets hacked!
I bought Eve Online items from this company and spent $1800, i had 1 character powerlevelled, it said 13 days to complete, so i made a new account and off they went, 15 days later and still nothing and it wasnt even near, then after downtime i logged in, i had 3 accounts banned PERMANENTLY 2 were characters from the start of the game and the powerlevel character, i also had a 4th account suspended! OMG i didnt really need the items i was just lazy at that time.
They use macro's to powerlevel, so be warned, we all hate macro miners and they used one on my char, this is how i was found out as all account lead back to the items i bought, to shorten this blog, i went to customer service, which is totally crap and no one gives a shit about you, money grabbers is what they are, they asked for screen shots of the GM banning me i have given them this on 5 occasions and now up to this day they havent bothered to say they will replace my 3 characters or refund me.
I have had a hard lesson learnt, i will never ever buy isk, items or used these farmers as now i realise they spoil the game and i got what i deserve, suffice to say i paid over $2000 to buy new characters from eve baazar which is leagal and the chars are all doing really well, sum up this, dont do it, the GM's are getting hot on this and there watching you, buy GTC instead $34.99 = 780million isk and put these farmers out of business, they dont care about you so why line there pockets with your cash and characters, nuff said, you have been warned!
2 days later here's what I have. A few extra levels, characters that have been stripped down. A suspension because the guy was using that character to make transactions and spam chat channels and an account I can't get into because he put an authenticator on it. He can't get into it either because he didn't change the email address and I was able to reset the pass.
Swagvault refunded part of the money. Said he was on for 12 hours so they pro-rated it. I guess the 12 hours was spent getting suspended and striping down my characters.
So everyone knows you take a risk dealing with RMT but using Swagvault you take a huge risk because they have no control of they people doing the work for them. Even with Gold transactions that might be from an account that ends up getting reported as hacked and they trace the money to your account. So stay away from Swagvault.
After this i contacted them about either a full refund, or sending the items i paid for again from a REAL account this time. well 7 days later and hours of talking to their customer support i still havent seen a damn penny, or even a partial refund of my isk.
They used to be safe and secure, and in the past I always received my isk within two hours of purchase, following a courtesy phone call from their customer service representative.
Suffice to say I'm not happy with them, and will not order from Swagvault again.
I had even brought up some of the bad reviews on this site, they explained to me, without attitude, that they do not keep stock on hand, and it has to be obtained per order, and that my order would probably take about 3 hours, well 20 mins later they called and i was given my order. I did this all on an alternate account, so far it has not been banned, we'll see what happens in the next couple of days, I'll be sure to post if there is a ban.
So as of right now, great service, friendly, quick. and cheap.
UPDATE: I got banned. And reading other responses in here, looks like I'm not the only one.
Update: My account got banned after 2 days.
After learning that I had been suspended, I immediately went on their live chat and asked for an explanation and the agent's response, "really, are you sure?" After that they offered to refund me a portion of the money back, $71 dollars approximately. However, the amount to get from 1-40 (yes your seeing that correctly, even though I am only 39 they are claiming im level 40.10) would of refunded me around $80. I spelled out the math for them and the agent replied, "but your 40.10," followed by, "the lvler is only offering to refund $71." I took the $71 dollars and am decided to file a grievance with PayPal against SwagVault.
Overall for powerleveling, they are not the place to go because there is no security as far as avoiding suspension or permanent bans from Blizzard. I also believe that powerleveling should be avoided because Blizzard is cracking the whip on everyone who requests it. Solution, Recruit-A-Friend and level that way. Same results and alot cheaper.
Sorry this comment is so long
I have purchased many times from this store however, the reason I kept buying from them for Eve Online isk was because they had an advertisment that claimed that you would never lose your isk if you bought from them. I have spent over $3000 with them and on one paticular transaction the delivered 2 billion isk to me and within 5 minutes it was reversed out of my character. They deemed this was not their problem and that I should ask the GMs for my isk back. Everyone who buys for real money is not going to get any accounts / currency or items back by asking a gm that is a stupid solution. Because the goods are intangible goods you will more than likely not get your money back and you will just be out your money. DO NOT BUY FROM SWAGVAULT THEY WILL EVENTUALLY GET YOU BANNED.
They use advertising to lore you in and unreal low prices. Be very careful with who you purchase from, if they get your account baned then its your problem. Not a single store that sells ingame items or currency is 100% safe, if they claim this then it is a lie.
and... come on... after spending so much money with you, and having a good business with you.. how can you do this ?!
So... my suggestion for everyone is: if you just wont to buy 1000 gold or isk... or everything cheap, they are the best, but intend a long term business with them, dont even think about it.
My overall to this site would be a great delivery service, but the most poor customer care service that i have ever seen on any other isk selling site.
Wondering what other players are saying about certain shops? Visit individual shop profiles in this section for in-depth information about each shop. Besides contact details, find out what customer feedback and reviews the shop is getting, their price levels and whether they are considered a MMOBUX trusted shop.