I placed an order 21 days ago for 100k wow gold on a popular server. So far I've had 14.6k delivered, my order status shows as "delivered."

The only way to talk to their "live support" is by not placing any details in the description field of what you need. If their reps think you are going to ask status of an order they will kick you to a "submit an e-mail" form before you talk to a person. Sometimes even after you start talking to a person and you ask for status they kick you to the submit e-mail form anyway to not deal with you.

Their e-mail support you will get mixed messages in German and English randomly so you'll need to be savvy with Babel-fish and even then sometimes they'll tell you your order is ready when it's not. However you won't discover this until you attempt to set-up face-to-face trade with live support.

In short they only delivered 14.6% of my order, I would not recommend *anyone* order from them for MMO services.  

 
Bought 2 months RIFT gamecard, paid with paypal, 30 seconds later i got the screenshot ! Wow thats really fast  

 
I made a purchase on their website of an item which promised instant delivery.

I have still not received the item and have tried mailing them about it.

In my first mail I told them to deliver as promised or refund me. They answered this mail instantly, but not with anything useful that could get me my ordered item or the money back

I send a second e-mail, telling them AGAIN to deliver as promised (allthough the promised instant delivery now is far too late) OR refund my money. They have ignored this e-mail now even though I have sent it three times...

I have also opened a paypal dispute, which they haven't responded to.

My advice... DON'T TRUST THEM. There are better, more honest and more reliable services out there that offer the same AND you don't risk losing your money like I am right now.  

 
These guys use a weird way to prevent fraude (?).. First you order what u want, then you can pay, but you dont receive the new "security" policy before they have the money. When they have the money you will get an email of the new security rules...
U have to print out a form.. fill it in and put a signature on it.... Scan the document... Scan your ID card ???? and make a picture of yourself holding the filled in document.
Now i handle a few rules against fraude too so i decided to cancel the order (which costs €10,- ).. And I'm not joking... 10 euro's!!! for a gamingcard of 23,95 or something.. OK so i decided to do it anyways cause well i don't wanna send them all my private details including my ID card.. and its better to get 13 euro's back then nothing at all.... Paid the 10 euro's for administrative costs (i guess)... and a couple of days later i still didnt receive my money back... i contacted them again and they say: we did refund it so contact moneybookers.com... i told em i thought it was a matter between MMOGA and Moneybookers (i mean thats what the 10 euro's are for right?)... but no.... i have to contact them... dont know if im ever going to see my money again.. but damn.... never doing business with these guys again.....
i suggest to find another site if you are in need for gold/gamecards etc....