made a order 3 days ago and still havnt got it seems this game isnt as important as wow i guess ill use someone else for now on never has it taken this long for a order live help was down so cant ask i did send a mail and got a answer saying they got flooded by wow but the second email i got no answer.would like my order sometime before xmas plz.  

 
so expensive..............whats with the price???  

 
Ordered from them 3 times for EVE ISK.

First time was kinda slow due to supply issues but still received my ISK within 24 hours.
Second time I checked the live chat on their supply before placing my order and within 15 minutes I got my money in-game.
I just ordered for a third time now and referred a friend. He didn't seem to have an issues either.  

 
Slow customer service chat. Terrible delivery. Promised within 48 hours. 48 hours later they don't know when they will make delivery. Customer Service Reps don't know and don't care. How this company recieved the rating it has is a mystery to me.  

 
Any professional business would have more than paypal as a payment option.  

 
Actually when I put the MOGS website into geotool and got the IP then put it into the ARIN (American Registry for Internet Numbers) interface, the server location is San Antonio, Texas.

Heres the complete description of the ARIN and geotool findings.

Geotool Report:
Hostname: www.mogs.com
ISP: Unknown
Country: United States
Country Code: US (USA)
City: San Antonio
Region: Texas
IP Address: 72.3.234.226
Postal Code: 78229
Flag: US
Latitude: 29.5072
Longitude -98.5748
Local time: Unknown

ARIN report:
OrgName: Rackspace.com, Ltd.
OrgID: RSPC
Address: 9725 Datapoint Drive
Address: Suite 100
City: San Antonio
StateProv: TX
PostalCode: 78229
Country: US

NetRange: 72.3.128.0 - 72.3.255.255
CIDR: 72.3.128.0/17
NetName: RSCP-NET-4
NetHandle: NET-72-3-128-0-1
Parent: NET-72-0-0-0-0
NetType: Direct Allocation
NameServer: NS.RACKSPACE.COM
NameServer: NS2.RACKSPACE.COM
Comment:
RegDate: 2004-10-04
Updated: 2005-02-25

RAbuseHandle: ABUSE45-ARIN
RAbuseName: Abuse Desk
RAbusePhone: +1-210-892-4000
RAbuseEmail: abuse@rackspace.com

RTechHandle: IPADM17-ARIN
RTechName: IPADMIN
RTechPhone: +1-210-892-4000
RTechEmail: ipadmin@rackspace.com

OrgAbuseHandle: ABUSE45-ARIN
OrgAbuseName: Abuse Desk
OrgAbusePhone: +1-210-892-4000
OrgAbuseEmail: abuse@rackspace.com

OrgTechHandle: IPADM17-ARIN
OrgTechName: IPADMIN
OrgTechPhone: +1-210-892-4000
OrgTechEmail: ipadmin@rackspace.com

OrgTechHandle: ZR9-ARIN
OrgTechName: Rackspace, com
OrgTechPhone: +1-210-892-4000
OrgTechEmail: hostmaster@rackspace.com

So the server is definitely located in San Antonio, TX. However that doesn't eliminate the possibility that MOGS is not renting server space from the US company Rackspace.com  

 
great site, you should buy from MOGS.com
they not scammed me, not the cheapest gold for me but satisfaction is number one  

 
Sorry but I am one unhappy customer of MOGS. Their live chat reps are impolite and impatient. They delivered my gold 2 days late and got no decent apology for it. That experience made me vow never to "experiment" with other sites let alone believe the reviews. I find it suspicious that they're always in the top 5 of review sites.  

 
Decided to give Mogs a try since it was rated #1, even though some of these posts says otherwise. I've submitted the order of over 2000g, received a phone call within 15-30min, confirming my info. I've decided to emil to them, to just see how long the response would take, and I received on in about an hour or two, so not bad. About 8 hours later received a phone call, stating the gold was available, logged in game, received invite, & received gold. Very easy & smooth, online chat wait time wasn't long. I've thought it may of taken longer to receive the gold, since the server I'm on is just a medium/low server with usually nothing exciting happening, but I guess I was wrong.

At first I was skeptical but hey, you only live once, I've took a chance, and it worked out GREAT!! Highly Recommended!!

[Edited on 12/3/2008 by flyimages]

[Edited on 12/3/2008 by flyimages]  

 
Quite a disappointing experience with MOGS.com. They don't live up to their number one ranking. Apathetic customer service. Refund took 4 days to process. Chat queue is horrible. Email response is painfully slow. How they made it to number one I will never understand.
 

 
I never bought gold before... and before I did.. I looked around the net for a good site to try.... so I picked MOGS... I was curious how things would turn out.. and under 30 min or so I had 1500 gold in WOW.... They were fast! The live chat is wonderful. They helped me with all of my questions. Great great great! If you are unsure like I was.... GO FOR IT!  

 
Over the last year and a half I've sold a bit over 30,000 WoW gold to Mogs, and I've never run into any issues with them.

The support is fantastic, the payment quick. The staff is American, so no worry of dealing with someone who can't speak English. Sometimes there's a queue to talk to a service rep, but it's never long. And when you are talking to a service rep, they tell you what they're doing so you don't feel like you're left out of the deal. (Handling another order, logging in, running to Org... those sorts of things)

As far as payment goes, the shortest amount of time before I received cash in paypal was about 2 hours, the longest took a bit over a day. To be fair, I delivered my order around midnight on a Saturday. I didn't receive payment until around 8 in the morning on Monday. I don't know if it had to do with a business day thing, but I'm sure that clearing real money payments takes longer than clearing a gold delivery. Either way, I've always received money and never been shorted.

I can only imagine that this kind of service would carry over to buying gold, account and powerleveling services from them as well.

I should also mention that my WoW account and AoC account are both still playable, as it seems that bannings seem to be the prime spoiler to other services.

<3 Mogs  

 
Well, Mogs is actually pretty darned good. I think they occasionally let a few things slip, like they've actually overpaid me once (totally returned immediately) and then other times they've kind of forgotten about small orders for say, a week or two. The only major problem I had was that they have now sold me gold that was stolen from another person's account, which Blizzard has penalized me (severely) for. The response from their team is sympathetic, but from Joe the manager, I've gotten very little. Vague promises about "fixing the problem," but there isn't anything to fix. I'm sure my account is now being watched closely, and if I accept more gold then Blizzard would be hot on my toon. So I just have to take the 9000G beat down.

Blizzard knocked my riding down from 300 to 225, which is a 5000G penalty, and removed 4000G from my account and my epic mounts. All told, this is (of course) my fault for playing the game with a little bit of cheat, but ah well. They are a kind group of guys at Mogs, and they genuinely want to help. But when this kind of mistake happens, there isn't much to do. They need to be more careful about where they get their gold from and how well they are organized. Other than that, they are an America based company (not awesome because of patriotism or some silly rhetoric, but awesome because their English is UNDERSTANDABLE) and they really do work hard at what they do.

Mogs has definite potential, and I'd say they're worth patronizing. I may have gotten burned, but it was after a LOT of gold bought from them. At some point, everyone's number will eventually get pulled. If you're a gamer who bends the rules, there are far worse risks out there than Mogs. Ever hear of 4MMO? That's a way to get your toon a nice case of genni warts, I'd say...  

 
Bought 1b ISK from them. Delivery took longer than stated but I inquired beforehand about their quantities on hand and they told me there would be a delay so I knew what I was getting into beforehand.

Transaction was smooth, secure, and not reversed by GMs like I have had happen by another retailer. They are a bit expensive but the security in knowing they will deliver is worth it.

Would shop again. Recommened a friend and he had no issues either.  

 
Not the cheapest, though competitively priced. Eliminated discounts recently. I have ordered many times from them, and they have delivered every time.

Not a single other seller I could say that about.  

 
I have bought WOW gold 2 times from this site and I will certainly buy again.The first time the gold was delivered in 25 hours,the second time in 2-3 hours time!!
Fast and reliable service!Highly recommended...!  

 
Highly recommended. Great customer service. Fast delivery. Definitely on top of their game! Will definitely use again and again.  

 
I bought 250k eve online isk from MOGS... Ordering process was smooth, no problems. It took about an hour for delivery, which was longer than their site promised, but support was responsive, and it was an overall good experience.
I'd buy from them again.  

 
Definitely the most consistent company I've ever dealt with. Delivery times can vary from any company, it's all about what the game developers are doing to delay/disrupt farmers. But these guys keep all the controllable elements consistent.

Will deal with them again in future.  

 
My friend ordered from MOGS last month, purchasing WoW US gold.
The order was delivered within ~30 hours in full.

Not much to say; I guess they did their job as advertised. I think their policy of calling you to establish your identity and confirm your order is a nice feature, although a little unorthodox from my personal gold purchasing experiences.

I used to deal with mygamestock but that was years ago. If I need to buy some gold now I will probably go with MOGS. I just hope that I get the same treatment that my friend got. I think we all know just how hit and miss these gold sellers are.  

 
Still no refund, I issued a paypal dispute so I'm hoping I get my money back, tomorrow i will send off a dispute form to my credit company and the next step after that will be informing the police. Can't believe these pricks actually ripped me off, don't believe the whole "delivery garunteed within 30 minutes - 48 hours" this company will take your money and give you nothing. I'll keep you updated.  

 
Okay, it's Sunday night, 9pm, still no gold, no phone call, they don't bother to contact me so I log onto their website to chat to them. The person informs me "you should get your gold soon" I'm a bit pissed off by now because this is what they have told me every day since purchase. I wanted a more clearer answer so I asked if any gold was even ready or if the process had begun and I'm told "No, we don't keep gold, we have had the gold but you have not been online"...? Wtf.. I signed up for the express delivery so I wouldn't have to be online. I have been mislead and have got no gold whatsoever. I am warning you now, DO NOT BUY FROM THIS WEBSITE. I have only ever bought gold once before and that was from bankofwow.com where I received my order within 12 hours of purchase. Seriously guys, don't buy from this website because they don't deliver what they promise. I was told i would have my order within 30 minutes to 48 hours, what a load of crap. You have been warned.  

 
Okay, so I ordered 1500 gold on my WoW server on thursday around 5pm. A guy called to verify everything, he was pretty polite and told me the gold would be ready between 30 minutes to 48 hours. It's now Saturday 5pm. I logged onto their site yesterday to ask how long it would take and someone named larnie told me it would be ready later today (friday).. I log on to the site today and I'm told i am in queue for the gold and that it should be ready in 24 hours. I am beginning to think i have been screwed over, I will wait another 12 hours and then i will be asking for a refund.  

 
..on 9th day I asked anonymously if LOTRO EU GOLD is in stock on server Snowbourn, i was told it is and that i will recieve it in upto 48 hours, so i kept waiting, today it is 12th day and i still did not recieve it, i will wait till 14th day and then i quit  

 
6 days of waiting for lotro eu gold (10g) and still nothing...:
2nd day they said - rough estimate 6-12 hours, 4th day they said - today, 5th day they said - it is not ready yet (i will keep you informed)  

 
2nd try with my wow order for a smaller amount was delivered within 24hrs of ordering. thanks mogs <3  

 
i'd like to say i'm 50/50 with this company, plainly because i've had 1 successful swift order for aoc gold with them and one unsuccessful wow order. I'm bought as far as customer service goes though. I'm pretty sure i have a little crush on these guys because although my wow order got screwed, i feel like they are the only really reliable gold company out there. The only thing i'd really wish and comment on is that they'd send an email at the 48 hr mark saying whether they could or couldn't do the order due to server activity.

post 48hrs no matter how politely you talk to them, they're pretty abrupt on live chat. which may be some sort of policy of theirs so that they don't have to get messy with customers? i don't know.

I'm pretty sure i will go back though because i'm not seeing any other companies shining any brighter and i'm hooked on their customer service.. i think i just love that i can understand them. lol $$$

8/10 despite some flaws  

 
I ordered gold from the website, was contacted by a sales representative (who spoke clear English!), and received my gold in less than 30 minutes. It was a relatively small order, but I'm still genuinely impressed.  

 
UPDATE- I have ordered 5000 gold from mogs.com and i recieved it in increments of 1000 to 2000 i got it in a matter of 5 hours. the last 1000 they said they sent to me but i waited a day and contacted them saying i didn't receive my last 1000 gold. Immediately he said ok and 3 minutes later i got an email saying that my gold has been sent to my account 1000 gold please wait an hour for the in game mail to show up. It was super fast for both servers i bought 5000 gold on Crushridge and Ysondre.  

 
Wow sorry to bump this thread but i got to say that there support is pretty good they could do better by being more proper but other than that there Gold service for WoW and there powerleveling Service for WoW is fantastic 4 days to get 60,000 honor and i havent been banned and I had everything on my account that i had before + some extra cash from pvping. 4/5 for customer service 5/5 for service in general.  

 
This was by far the best company I've ever dealt with in buying any sort of game currency. The site was current in stating that the turn around time for an order was between 30-60 minutes, and sure enough I received a call confirming all of my information before the ISK was sent to me.

Very professional and I will most definitely be using them again.  

 
This site is very good for everybody.  

 
good service for a supplier too  

 
I have read this comment thread and I have to say, I find it funny that someone was able to have the opportunity to have such a high opinion about a company 'service' when he presumably hardly had the chance to 'rate' their service since all he did was order and then get his gold delivered. Hardly mind blowing stuff!

I ordered from MMOGs - it was ok I guess, I got my gold but it did take almost a week. Not sure if I will go again since I have had it delivered faster else where.  

 
My review was not bs, I was a customer and I can't understand how you can be so blinkered in opinion to realise that no company out there will have 100% happy customers.

Oh and for anyone having trouble getting a refund, I found threatening to start a paypal dispute gets you your cash within half an hour.  

 
I have a hard time believing some of these negative posts... This company has been named by Toptenreviews.com the GOLD award for 2008 in the industry and they ahve by far the highest Bizrate marks in the industry.

I have purchased from a few othere companies (feedback is being left for these fly by night sellers after this) and no one is even close to the level of service Mogs offers.. I would think there is a good chance this is disgrunteled workers from otherhe companies leaving BS reviews because its the only way they can even try and get business from Mogs. I know for me once trying Mogs there is no way I will ever switch and try and another seller, just no reason too. BTW I have purchased the Ultimate powerleveling package from them with zero issues and the leveler even spoke perfect English.. and I have purchased gold 4 times with no issues and delivery usually with an hour or two.  

 
The slowest delivery time i've ever experienced for WOW gold store.  

 
I am now on day 5 of waiting for an order that I had assumed would be fullfilled withing the 12-48 hours timespan that this company seems to pride itself on. I even asked the online sales agent before I placed the order when I could expect delivery and was told before I parted with my money that the most I could expect to wait would be 48 hours.

I've been misled plain and simple. If you're going to take a week tell me. Don't follow the same procedures of the chinese and other companies that you seem to vilify and string your paying customers along.

Pls to be checking back in 12 hours is the same in any language

Regards,

Bloody annoyed of Wales  

 
I am afraid to say I havebeen extremely disapointed by MOGS. I have placed an order 18 days (!!) ago, and still cannot get any commitment for delivery from the online support on their web site.

I don't know how long it will take to get 2000 gold on my WOW server, but just for a question of principle , I want them to deliver my goods (they offered me a refund...).
If they knew they would not be able to deliver on Eur server (it is a US based company), I wonder why they acepted the payment of 233 dollars...
This , for me, does not demonstrate any seriousness for a company such as MOGS.  

 
Well, I bought some ISK from this site for EVE online. And after completing the order I had it in 12 min. They were not the cheapest but not the most expensive. But for the speed and relative ease I am very pleased. MOGS gets an A+ from me!  

 
Just because this company is not based in China doesn't mean they are a good company. I started with a very small order late Thursday night and shortly after submitting the order received an email stating that my order was on hold because they had tried to contact me and was unable to reach me. Per the instructions in the email, I attempted to contact them by live chat on 4 separate occasions. The strange thing is every time I gave them my order# in chat, the operator stopped talking. I then tried to call them and email them and still received no response. At this point I am attempting to contact them through Paypal in hopes of resolving this but if I don't get a response soon I am going to pursue a full refund. I'm just glad I went with a small order and not a big one. Very disappointed, would definitely NOT recommend.  

 
UPDATE: I'm happy to say I received a full refund from mogs.com.

For those of you interested in purchasing EVE online ISK, I don't recommend it currently. GM's are known to not only take away ISK, but also leave your wallet in a negative state, essentially making your character useless.

You may also sell GTC's and make ISK *legally* without punishment from GM's. It ends up costing about 20% more in the end. If you were to buy ISK, this is what I recommend.

To conclude, Mogs runs an honest professional business. I highly recommend them for your money needs in other games besides EVE ONLINE currently.  

 
UPDATE: It's been 5 days since I requested a refund. No response yet. I will get on their case tomorrow.

BIGGUN: How do these guys rate for refunds from your experience?  

 
I have used mogs twice now and both times with 2 different characters I have been banned. I dont know whats going on but it seems very fishy that they are batting 2 for 2 in the ban dept.. I swear if I didnt know better I would think they are GM owned or at least they know a GM and report you directly after an order is placed. At the very least they are using flagged characters to deliver the currency, whether via the email system or in person, so it auto flags your character when you get coin from them. I dont know but its beginning to get very time consuming groveling to get my characters unbanned because of their carelessness or deliberate reporting.  

 
UPDATE: I received ISK five days (not bad considering the amount I requested) after placing order...... however all of it was frozen/taken away by CCP.

I am in the process of emailing Dan, the man I talked to in chat, screenshots of my wallet and the transactions showing the GM removing the ISK transfered. I am also emailing Dan a screenshot of the EVE mail I received from the GM.

We'll see how this goes. I expect a full refund.

I'll keep you guys posted.  

 
PART 1: PURCHASING LOG FOR MOGS.COM REGARDING EVE-ONLINE ISK:

I Just purchased 10 billion ISK for $794 ($79 per 1b) from Mogs.com for eve online about an hour ago. I chatted with them twice before purchasing. Once last night at 2-3 am, and once today at 2-3 pm. Both times my chat was answered within 3 minutes. I spoke to a different person each time, but both of them were very knowledgeable about the EVE online universe and the safety/risk in buying ISK online. Both representatives that I spoke to spoke and understood perfect english. I know now, after speaking with one over the phone, that both of them were regular American Joes with english as their native language.

Chat convo #1:
My first conversation was basically enquiring about purchasing options. I asked if they accept paypal. I was delighted to find that they do and that there is no maximum order size for paypal payments. A lot of other sites I checked out wouldn't accept paypal for orders over $500; they only accepted western union wire transfers. During this same conversation I also asked about availability. Unfortunately, mogs.com at the time was out of stock. They said they were restocking and that this would take up to 48 hours.

After this conversation, I researched more sites. I found 7 or 8 sites who sold ISK cheaper than mogs.com, all of them seemed to be no name sites with no history, or semi-big sites with terrible history. Some of the sites I found: guild4power, igsky, susanexpress, mmorpg-shop, themmorpgexchange, 9a9z... All of these websites had online chat options and I tried them all out. For each website chat, one of the following three things happened: No one answered my chat request, I was answered by a computer, or I spoke to someone who understood very little english.

At this point mogs.com looked very reasonable. I read through the reviews at http://www.bizrate.com/ratings_guide/cust_reviews__mid--104556.html. Mogs seemed pretty good with 90%+ positive reviews, albiet none of them for Eve. No other online virtual goods seller has an account at bizrate.com to my knowledge.

I decided to chat with them again.

Chat Convo #2:
My second conversation was about an hour ago and was regarding the safety of buying ISK online for Eve. My chat representative, Dan, was very friendly and knowledgeable. He told me that CCP tends to crack down on eve-buyers quarterly, and that the last crackdown was done about a week ago so that buying isk now should be pretty safe. He also assured me that a refund is not out of the question if my order was taken away from by CCP. CCP has a history of not banning isk buyers, but simply taking away the isk, and leaving the user with a negative balance. If this happened, Dan assured me that I would be given a full refund. I was quite happy with this, and proceeded with the order. Dan stayed in the chat while I placed the order.

30 minutes after I placed my order, I received a phone call from Dan verifying that I was who I said I was. I gave him my name and address once more over the phone. Dan obviously was American, he had no foreign accent. English was his first language and he seemed like a regular Joe. Dan also explained to me the transfer process. He stated that there were 2 orders of 10b ahead of me because of the weekend rush, but he still expects that I should receive the full 10b within 48 hours. I will not go over how I receive the funds in case of some CCP staff may see this, but basically I will be receiving the funds in a few increments starting tonight.

I will keep you guys posted.  

 
Yes I have!

I did alot of research and was very aprehesive about this kind of purchase. But, I am here to say that after 3 purchase each fairly larger than the next everyone came in successful. I have 2 issues though: the 2 - 48 hours deal is bogus. 300 gold took about 40 hours but 1400 gold took about 5 days. The second is when I emailed for a status update, no one could tell me where the collecting amount was at (they had 50% so give X more time). Now, I can understand that 1400 gold could very well take a good 4-5 days, I just wish they didn't say 2-48 hours if they can only honor that with the small requests. So when u place that order for a large amount just sit back and relax, it will be there. A very kool customer service item was that for those of us that don't "live" online they give you a courtesy call to let u know that they hav completed the order. And the final plus, they speak english and are very very curtesous (just wish they were more informed).  

 
Thank you for all the kind responses! For those of you new to us check out our Bizrate Rating here..

http://www.bizrate.com/ratings_guide/cust_reviews__mid--104556.html

We are the highest ranked RMT company in the World! Stop being lied to and tricked by these Chinese "chop shops" we value each and every customer and make sure the experience is the best it can be! After all we are in the USA and understand what customer service really means.  

 
MOGS is super. They have the best service going. Very personal, fast and I have never had a problem with them. i have used them for years. I would rather use the smaller companies than IGE.  

 
I purchased from Mogs now twice in the last week, over 10k gold and have received it all.. The prices are best I have seen by any major sellers and the delivery time is FAST! Their support is fast to answer and helpful which is something very new to me considering the others i have dealt with usually lie about stock or just cant speak English. I am going to be buying some PLing for my Priest next and am very confident the account will be ok! Im surprised not more people have posted on here about Mogs, check them out!