I ordered an item on this site and never received it. When I tried to get help on the issue, I was given the run-around, and never helped. I asked for a refund, and eventually had to open a paypal claim on this site.  

 
I have been using another service for years now, so when i found out about gamemammy.com, I was naturally sceptical, and a little worried to be honest. I was pleased when I received my order in less than 20 mins. This is now my website of choice. I am an avid player and will return very soon. Thank you!!.  

 
I ordered from these people and they wanted my passport or government issued id. I tried to cancel, but got the run around. Two days later they delivered partial order and I got a Code of Conduct Violation. My toon got rolled back 5 days, so much progress was lost. Then the remainder of order was sent, after emailing them to cancel the rest, and I got perm banned.
Never again!  

 
Bought 200k Guild Wars gold from them. Took about 50 minutes to be delivered. They also called me for voice verification.

Their English is extremely difficult to understand and they don't even try to make it clear as to what they need you to do. They do not trade straight gold anymore, instead they trade you Globs of Ectoplasm totaling your order (34 for 200k). Even this was difficult as he was repeating himself, not acknowledging what I was saying or my questions. After he first messaged me, I didn't understand what he was saying so I went on livechat with an IGXE representative. She was equally difficult to understand. After first messaging me, it took an additional 10 minutes because he would not respond to my question and kept repeating the same thing.

It would be so much easier if they went back to the old ways: Logging in, telling me where to go (Used to be Ascalon Int Dist 1) and trading me my gold and parting ways.

Now I have to deal with trying to sell the Ectos to get my 200k. Can't rely on selling to a Rare Materials Vendor thanks to fluctuating prices. Used a +5% gold coupon (10k), doubt that's going to happen with these ectos.

Unfortunately, the service I used to use years ago is no longer around, if I could even remember the name. 10 minutes at the most for delivery after ordering, cheapest around, no problems whatsoever. They actually spoke very good English.

Clearness: 1/10
Time: 3/10
Overall: 2/10  

 
iGXE does not deliver as promise. Does not follow their policy. Cannot speak English very well. Will call you at 4AM in the morning. Will get your account suspended. Will deny they did anything wrong. You have to report them to BBB to get a refund.... SAD  

 
I ordered on 17 Wednesday December 2010 a cataclysm powerleveling for WOW (lvl 80 to 85).
The 18 Saturday, my wow account is locked as they tried to connect my toon with a different IP from mine (they seemed to not be aware of that new blizzard's system).
i unlocked the account and contacted them to start the leveling.
24 hours laters they stil didn't start...

So i asked them to convert my order to a gold delivery (they were ok).

We are thusday now, i stil didn't received any gold (since saturday) and now they don't want to refund me...

I contacted their office every day from The 17 Wednesday december. Each day they told me i'll get the gold in the next 24 hours, but each time they found a new problem (developpers are away, levelers are away, my items are not found...etc...)

So now i've opened a paypal ticket but i guess they just stole my money.

I just suggest you go away from this shop.

Regards.

ps : i put the chat log in attachment.  

 
I ordered 1.5bil ISK for EVE online through this company. The delivery was fast, I will give them that. But mere hours after receiving the ISK I was notified that it was sent to me from a hacked account and the GM removed the ISK putting me in the negative. I attempted to resolve this with the company, but to no avail. They at first said that there was nothing that they could do for me, and after further dialog they said they would send me 1/3 of the amount ordered as "fulfillment of the order." I scheduled a delivery and then they attempted to deliver it right away anyways, and would not stop calling me telling me to log in or I would not receive the reimbursement at all.

I have filed a complaint at the Better Business Bureau and recommend anyone else who has a problem with this company to do the same. I am going to file a charge back as well, as this company does not deliver on their promised product. (Promised product being ISK in my game, and not a negative balance because they decided to give me money from a hacked account.)

To file a complaint with the BBB go to the following link: http://sanjose.bbb.org/Business-Report/IGXEcom-1000000375  

 
Avoid IGXE at all cost. They will say that they sent you gold via ingame mail then ask you to provide a screen shot proving you did not get it. There is no way you can prove you did not receive something so they steal you money and give you nothing in return. IGXE ARE THIEVES.  

 
I have had 3 dealings with this company, one went somewhat OK, the rest went horrible. Save yourself the stress and frustration, avoid them.  

 
They may ask, as they did with me, for a copy of photo ID and I don't know about you, but I think that's a little strange and possibly a security risk. So I didn't send it to them and asked for a refund. Three e-mails later they finally agreed to a refund, but then I received another automated e-mail asking for photo ID. When I replied to it I got a fairly familiar e-mail in reply, leading me to suspect that they use automated e-mail bots. If they use bots for e-mail, goodness knows what they use for power leveling.

I will never use them again and would not recommend them to anybody. Nothing from my experience with them shows any kind of competance.  

 
Purchased 1B isk off of these guys and a day later a GM took the money back and gave me a stern warning. The worst part is: IGXE will not offer a refund, NOR will they give me more isk to make up for the loss. I even provided a screenshot for proof.

Don't buy from them. My account didn't get banned. You might not be so lucky.

They might reply to this and tell me that i just need to contact them. Be aware that this is just an attempt to make themselves look better. I have made numerous attempts to be given a refund or more isk and they have denied me. They gave me a coupon for 15% off. Not what i was looking for.  

 
IGXE uses hacked accounts to make and deliver their ISK. If you use their service you will at the least end up with a negative wallet balance, at most, you will get banned. I have contacted IGXE multiple times and they are unwilling to refund or correct the problem.

Within 12 hours of receiving my ISK, I received a -200M balance and a stern warning.

BOTTOM LINE: DO NOT USE IGXE  

 
My IGXE purchases seemed to trigger a security review by Paypal which was not great. I was not expecting calls from IGXE which came in the middle of the night and could easily have woken up me or my family. The calls were on totally, totally inaudible Voip lines. Why was the call necessary? Nothing about that was explained before hand. And then the actual delivery of the items - the website said they would be delivered by Contract, but instead they wanted them to be delivered in game in real time. And they said I should contact them in game, but they provided no in game contact details, and though I provided my in game contact details, they didn't contact me in game. Confusion! In the end it all fell apart, due to Paypal security investigation, which I GUESS is not IGXE's fault. They do try hard to work everything out but without success. I just hope I get my game cash, or my real cash back, soon!  

 
PL took 2-3 times longer than they promised, and my account was suspended due to IGXE using bots and hacking software. IGXE took no responsibility for their PL staff using illegal software. My account was suspended and they were specific on sstating the PLeveling activity used hacking software, item (2) which I am sure is what flagged this issue to the point of being suspended. Yes I took a risk, but I took the risk with IGXE stating in their policy that they did not using hacking software, bots, etc.

They also PL'd using easily identifyable methods like "continuous monster missions".

Greetings,

We regret to inform you that your account has been suspended for a period of 7 to 8 days for Terms of Service violations, to include one or all of the following:

1) Your account’s access was found to be shared, and completing ‘continuous’ monster missions in-game. If you wish to review our policy on account-sharing and access, please read the link mentioned at the bottom of this notification. Sharing your account information is very dangerous, and can lead to other fraudulent activity from third-parties that are not trustable.

2) Your account was found to be utilizing third-party software to modify the EverQuest game client (hacking) while doing monster missions.

3) Your account was found to be operating or benefitting from a ‘power-leveling’ service, which is also a Terms of Service violation (see #1 above).

Your account will be inactive for 7 to 8 days. Please be aware that repeated or serious violations of our rules and policies can result in further possible disciplinary action. When your account is unsuspended, please consider that your account’s security is your responsibility. We always regret when this type of action is necessary. We ask that you please review our game policies, which are posted at:

http://help.station.sony.com/cgi-bin/soe.cfg/php/enduser/std_adp.php?p_faqid=16204

No reply to this message is requested, if you have any questions about this action, please contact Technical Support Monday through Friday, 7am to 7pm PDT: 1(858) 537-0898 (this is the only contact available to inquire about this action).

Sincerely,


Sony Online Entertainment, LLC

Avoid IGXE.  

 
Let me preface this by saying I'm deployed to Iraq, so yea.

I submitted an order for 1 Billion ISK to IGXE on December 22nd. Almost immediately after I remembered, "Hey, I'm not at home, I better go change my phone number to my skype number." So I change it in my profile, and I go to live chat. I explain the situation to the livehelp person, and it literally takes him 45 minutes just to tell me "Sorry, I can't help you, someone else should be with you in a moment".

I wait for 10 minutes, and in pops another person to help me, who literally does not even acknowledge that he's there. I type in my explanation to him, I get no response. I actually get up from the computer, go take a shower, come back, and he still hasn't typed a single word to me. So I leave by saying "Nevermind Cancel my Order".

The next day I get an email stating that I need to send them a picture of my drivers license. Which I do have, but I'm not sending to anyone, for any reason. I reply with No, I'm not sending you a picture of my license, Ill go elsewhere to do my business, cancel my order. Since then I've gotten 8 e-mails about them wanting me to send them my ID, all of which I respond to sometimes nicely, lately not so nicely, with "No, cancel my order." It is now December 26th, I've just received another email from them, which basically by now I'm going to call harassment. They absolutely REFUSE to cancel my order, and they absolutely REFUSE to stop harassing me. Worst customer service ever, and they've lost a customer for life.  

 
I purchased their leveling service. They guaranteed the service would be complete in 39 hours, I was told several times during the process that if they did not complete the service they would give a partial refund or free gold.

At 59 hours, 20 hours past their guaranteed time I contacted them and was told that it would be several more hours, possibly the next day for when they would be done. They stated the only way to get a refund was to request a cancel and escalate to paypal.

A large amount of gold and items were also missing from my account to which they could or would not account for.  

 
These people are absolute thieves. I purchased a Guild Wars Trilogy CD key from them in June. The key worked for exactly 7 weeks. Contacted NCSoft and they said it was a fraudulent key that was purchased using Steam, and then the Steam account that purchased it was closed along with the keys so yeah, they disabled the key completely along with all my heros and 2 box slots filled with my hard earned loot.

Contacted IGXE who continued to give me the runaround for a straight week saying they're contacting supplier to have it resolved, etc. Into the THIRD week I finally asked for a refund because obviously, it wasn't working out. They offered me separate Guild Wars keys for each chapter, but I refused...for one, I don't trust them anymore and 2. I wanted MOX, which only comes with the Trilogy. I was then assured I'd be getting a refund, that I just needed to wait 24 hrs. (yes, always with the waiting for 10 hours for this person to come in, or 24 for someone else). 2 days later, I finally got an email saying they wont refund it because it's been 2 months...W...T...F. Note that the first time I contacted them was a few days after NCSoft told me what the issue was, just a few days into August (about the 4th or 5th).

So buyer beware. You have been warned. I'll NEVER buy from IGXE again and I will never recommend it to anyone. P.S, my 2 friends who bought Prophecies + Factions were also screwed and are having the same issue. I'd contacted my CC and they'll be filing an investigation against IGXE. If more customers have had the same problems then hopefully VISA will stop being a merchant for them. But I doubt I'll ever get my $34.00 back.

I think what burns the most is the fact that for 3 dollars more and some freaking patience, I could have just gone out and purchased the key the next day!!! Ah well. You live, you learn.

[Edited on 8/26/2009 by neoprimal]  

 
Don't buy gold from igxe. It will get you banned. I purchased gold from them a few months ago and had it in-game mailed to me. I was promptly contacted by a GM and warned.

I needed some gold again recently. I contacted igxe via live chat and was told that creating auctions was very safe. So I ordered 30 gold, made six 5g auctions and my items were quickly purchased (at a toon of 1.5g in auction fees I might add).

It took Turbine less than a day to ban me for a week. (I guess I will find out if I still have the gold a week from now.) I contacted igxe again and asked what they were going to do to compensate me. LOL, they offered me a 5% coupon for my next purchase. Duh. I leaned on them but that was the "best" they could do.

I have filed for a full refund with PayPal. Wish me luck.  

 
1- I PURCHASED 5 BIL ISK FROM IGXE

2- 15 MINS LATER CCP REMOVED THE IS FROM MY WALLET

3- CONTACTED IGXE AND EMAILED THEM WITH PICS FROM MY INGAME WALLET SHOWING CCP REMOVING THE ISK AFTER BEING DELIVERED

4-IGXE NEVER REFUNDED ME OR SENT THE ISK BACK,THEY DID NOT OFFER AN ALTERNATIVE TO REFUND OR TO DELIVER

5-THEY WAISTED MY TIME WITH HOURS OF CHATTING WITH THEIR CUSTOMER SERVICE AND SENDING EMAILS

6- ITS ALL VERY FINE TO SPEND LOTS OF CURRENCY TO PURCHSE THEIR ISK BUT WHEN A PROBLEM ARISES THEY TAKE THE FAST ROUTE AND DONT HELP YOU!!!!!

7- DONT BUY ANY ISK FROM THEM AT YOUR OWN RISK!!!!!!!!!!!!!!!!!!!!  

 
i didn't get what i ordered. and the customer representitives keep give me the runaround. I will never go back to them again. There are a lot other sites which is more cheaper and actually delivers the gold.  

 
Ordered DAoC plat, quite a bit of it. I did email them prior to purchase to confirm availability...and they said 1-4 hours.
It has now been 5 weeks!. I have been in contact with them via email and have gotten a recurring series of emails about "we will contact or email you in the first place" or "my order is in a process" and "we can hurry up for you".
I tried the online chat and got almost the exact same things as the emails!
Don't buy from them, I am highly convinced they are just trying to scam the majority of people that buy from them. And for goodness sakes don't give them your login/password.  

 
just... be careful

[Edited on 3/28/2009 by vexion]  

 
Well at first they advertise that its oh SO FAST to recieve your gold. so I bought some and was told it would be around 3hrs till I would get it. I needed to set up something with the Auction house as well, so that was a pain, plus I recieved an email stating that I needed to send a copy of my DRIVERS LISCENSE for fraud reasons! At this point, I was trying to get ahold of someone on there live chat thing on there website, as Im typeing this Im still on hold with these people! Im so frusterated! Anyone who is reading this DONT BUY FROM IGXE.COM too much of a hassle!!!  

 
I have actually purchased gold from IGXE a few times for WoW. The service has varied, with them telling me they didn't have enough gold when I met them in-game, and another few times when it was really smooth and I got my gold in 2 hours.

I recently tried to engage their powerleveling service from 1 to 60, and this was what I encountered:
- First suspension within 24 hours. Email from Blizz saying that they suspected unauthorized access to my account. Fine, maybe Blizz's IP detection caught them out. I asked IGXE whether they were confident of proceeding without getting me banned. They Ho-ed and Hum-ed a bit, but i figured I'd get at least 1 more warning before a perm-ban

- It wasn't long before I recieved my second warning from Blizz. This time, it was for exploiting of the WoW economy. It was a final warning and came with a 72hr suspension.

I have no idea what they were doing to warrant the economy exploiting warning, but it was the last straw for me. At the time, the Power-leveled toon had only reached its mid-30s. IGXE offered to refund me gold if I decided to discontinue the PL service. They also said that they were unable to guarantee my account would not be banned. In the event that it was banned, they refused to commit to any compensation.

I took up the offer after thinking about it, even though the compensation was rather weak.

TlDR: buying gold seems ok, but don't let them do your PL.

[Edited on 2/2/2009 by Jojo]  

 
Lets start this off on an interesting foot. Apparently my card put up some flags in their fraud detection system. What a load of crap, I use the same card for everything I have to pay off. On top of that, this is the conversation I had with Customer Service while trying to cancel said order.

Kael Ignis says:
I'd like to cancel my order
Kael Ignis says:
what information do I have to give you to do that?
IGXE says:
could you let me know your order number sir?
Kael Ignis says:
XXXX792
IGXE says:
ok please wait for a moment thank you
IGXE says:
sir, I noticed that you order haven't been approved
Kael Ignis says:
right
Kael Ignis says:
the same card I use for everything
Kael Ignis says:
that's why I'm canceling this order
Kael Ignis says:
I never have trouble with it
IGXE says:
we just want to protect your billing account
Kael Ignis says:
I understand that
IGXE says:
could you kindly provide us your copy of passport or ID, that will make your future order very smooth
IGXE says:
we are very sorry for inconvenience
Kael Ignis says:
I don't like giving my ID to non-government places
Kael Ignis says:
sorry
IGXE says:
ok, we just want to confirm the basic information, could you let us know your nearest highway number or expressway number in your city.
Kael Ignis says:
Route ####
IGXE says:
ok, please wait , thank you
IGXE says:
hi, sir could you please provide us electricity or water bill ?
Kael Ignis says:
those are both covered by my fiancee's father and payed for through our rent to him
Kael Ignis says:
I do have the cable/internet/phone bill
Kael Ignis says:
if I'm just going to have to go through more hassle then I'd rather just cancel the order
IGXE says:
Sorry for this. it is really for the security of your payment and account. we do need that. We in fact, need your photo ID, but as you can not provide us , so we just need your phone bill or cable bill . if you can do that. we will much appreciate
IGXE says:
and in the future, we will not ask you that again
Kael Ignis says:
I'd just like to cancel the order
IGXE says:
we know it's a little trouble with you, but you just only use your cell phone and send us the copy is ok, we promise we will not ask you later
Kael Ignis says:
and I'm saying I want my order canceled, that's all
Kael Ignis says:
I don't have to do this stuff elsewhere
Kael Ignis says:
there's going to be no persuading me
Kael Ignis says:
if the order isn't canceled by the end of today I'm going to my bank
IGXE says:
Are you free to pick up our call
Kael Ignis says:
no, I'm waiting on a call
Kael Ignis says:
please do not make me go to my bank to put in a stop payment
Kael Ignis says:
it's right down the street, so I could walk
IGXE says:
ok, we understand you sir, we don't want to bother you
Kael Ignis says:
stop calling me or I'll get the police involved in this
IGXE says:
ok, we won't call you any more
Kael Ignis says:
thank you
IGXE says:
we will cancel your order now
Kael Ignis says:
thank you
IGXE says:
please wait for a moment
IGXE says:
we will refund you in 12 hours
IGXE says:
please don't worry
IGXE says:
Thank you

They start off nice then ask for personal information. Personally I've never had to give my state issued ID over the computer ever. On top of that, they called even though I said I was waiting on a call and only stopped when I threatened with the police.

What kind of bullshit are they trying to pull.

I'd recommend steering clear of this site at all costs.

[Edited on 1/2/2009 by Xolkiyr]  

 
I purchased secondlife linden dollars from these ppl recently and not only did i have to wait 3 days for delivery but when they finally did deliver i ended up getting locked out of my secondlife account because the lindens they had provided me with were fraudulent.
I emailed them and demanded a refund and they point blank refused.. seemed they found it amusing that i would even ask.
after reading all the other comments here i now realise i should have done some searching before i ordered with them...
i wont be using them again and i suggest you dont either.  

 
I had two flawless transactions from IGXE and now a horrible one that has lost them a customer. I hope sincerely that you read the below conversation before purchasing from them.

You have logged in our system, please wait for the next available staff...
Please wait while we find an agent to assist you ...
All agents are currently busy, please stand by ...
Thank you for waiting. Betty picked up the chat and will help you now!
[Betty]: Welcome to IGXE support.How may I assist you?
[Josh]:I have processed a refund and dispute through Paypal for order 985538
[Josh]:You claim to only have 700G in stock. If IGXE would like to issue me a partial refund and charge me for 700G that will do, otherwise you have lost a customer.
[Josh]:I dont understand this poor customer service, IGXE has been great int he past
[Betty]: So? We have many customer
[Me]:So what? Yes or No?
[Betty]: You have reversed the payment, so what? What do you want to do now?
[Me]:Forget it. I will not buy from this company again.  

 
What ever happened to the days when you could just simply get what you paid for. I ordered from this company thinking that thier prices were good and the web site was nice. I got repeated delays and when I finally gave them the ultimatum to give me my products or else they responded by wanting a digital picture of my photo ID. Not happening. I now have a dispute with PayPal over this and by reading here I can tell that will turn into a claim. I just hope PayPal will do the right thing and refund my money. My advise is to steer clear of these people at all cost. They will fill your order only if they are in the mood. Other than that they will give you the runaround complete with automated texts and every excuse they can think of just to money from you for nothing.  

 
I went to their site and ordered infamy for City Of Villains.
This is a transcript of what has happend next.

fastsupport@igxe.com to me
show details 7:23 PM (27 minutes ago) Reply


Hi "SC" ,
Once we have any information, we will email you.
Thanks.


Best regards,

IGXE Sales
IGXE Inc. - An Internet Game Exchange Paradise
http://www.igxe.com



----- Original Message -----
From: "SC"

Sent: Monday, May 19, 2008 11:12 PM
Subject: Re: Order#8xxxx More documents required to verify your payment. IGXE.com-Gold Department


how strange I guess I have to say ok then unless you want to just refund it back to the paypal account.
I was kinda wanting to get my characters rolling.

On Mon, May 19, 2008 at 6:15 PM, wrote:

Hi "SC" ,Thanks for your notifying. But we are sorry to tell you that our system is updating now. Usually it takes about 12 hours. Would you please give us some more time? Once we have any further information, we will email you or call you.

Thanks for your understanding in this matter.Best regards,IGXE SalesIGXE Inc. - An Internet Game Exchange Paradisehttp://www.igxe.com

----- Original Message -----From: "SC"

Sent: Monday, May 19, 2008 8:36 PMSubject: Re: Order#8XXXXX More documents required to verify your payment. IGXE.com-Gold Department

I'm looking at my caller id and don't see any incoming calls at all for today so far.That is the right number and I'vd added you to my yahoo messenger, the chat says that it's offline for the next 10 hours and by then I'll be at work.


On Mon, May 19, 2008 at 3:56 PM, SC wrote:sorry I didn't hear the phone ring I've got the handset next to me nowOn Mon, May 19, 2008 at 3:29 PM, wrote:
Dear SC,We have received your payment, we have to verify your payment before sending you the game items.

We have tried to call the number on the profile [ 734-xxx-xxxx ] , but nobody answered.

Please contact us by email or livechat help when you are free to get your call.We need confirm the order to avoid our customer's account might not be hacked to place the order.

Sorry for the inconvenience our service might caused, we are running a secure business.

Thanks for your purchasing from our website: http://www.igxe.com .Your Order Details:Item Title:GameService_1x
City of Villains-Liberty_100M CoV InfamyItem Number: GameService#8xxxxx
Buyer: SC
Your Game Character: XXXXXXXX
Your IP: 98.
Your Telephone: 734-xx-xxxx
IGXE Sales  

 
They are smart. They use "Partial delivery" to avoid refund from Paypal.

What they will do is they will tell you they can only make 1/3 of the delivery done within 24 hours and then just keep you waiting for 4 to 5 days. When you file a refund through paypal, paypal might just reject it because: 1. Paypal want money too. 2. partially delivery meant something, so they can't refund the money.

Becareful when dealing business with IGXE. Please spread out the words about how they do business with customer and hope they drop out of this business circle soon.  

 
I bought a game card for CoV from them; they sent me an email saying to expect it in two hours or less, and to email them or use their LiveHelp if it didn't show up.
I sent them several emails over the next 24 hours which they ignored, and the LiveHelp person hungup on me. Finally had to have Paypla give me a refund.  

 
IGXE.COM is a fraud. They ripped me off and made excuses for why they hadn't delivered a product I purchased from them, even though their website claimed the item was in stock and available.

I am fighting them and have excalated the dispute to a claim with PayPal.

Avoid these guys at all costs.  

 
So i tried to use these guys for some honor leveling. Total dishonesty here. After getting form emails saying the work would begin shortly, they finally start and i notice that hardly any kills have showed up 48 hours later. I checked the armory and noticed my weapon was missing. Then I get a suspension email from Blizzard. They told me to contact blizzard and they would finish the leveling and be very careful (don't worry!). Yeah right.

So i said no way, im done give me a partial refund.

Well i go in a few days later and almost all of my crap is gone. All my bags are empty and my bank is destroyed. Lieing cheating thieves.

My own fault I guess, but if anyone is considering spending any money with these guys, don't.  

 
Decent amount of time processing order. Gold purchased was always delivered as promised. Would order from again.