SwagVault - User comments
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Comment by jeemswow on 12-05-2008 2:54 PM
why cannot try
http://www.bbhey.com ?
they do only 10 businesses one day, though it is not very big, it is truely .
 
Comment by shuichi on 16-03-2008 6:03 PM
I just ordered something cheap to see if they were legit and after reading all this I was kinda surprised that I got my crap in like 5 minutes tops.
I'm sure some people might have had bad experiences with them but I made an account just to let other ppl know that my experience was perfect. Try
not to get completely discouraged~ ^^ On a side note, I bought right after prices changed. Maybe that helped?
 
Comment by tiggs on 11-02-2008 7:06 PM
I ordered from them twice and got what I asked for. One order within a few minutes, the second order the next day. Good seller IMO.
 
Comment by PainGaming on 03-01-2008 7:00 PM
I bought from them a day ago and never got my order, they didnt answer my emails and i even called them but they dont answer. The service was a joke,
I am still waiting for a refund.
 
Comment by caraudioguy on 07-12-2007 1:31 AM
I had them do some powerleveling for me. Their support staff sucks, emails get no answers, no one ever answers the phone. And if that wasnt bad
enough, I caught them twice being AFK on my account for a few hours, hours that I paid for them to be leveling. Live chat said that they would "tell
them not to do that anymore" .....yeah right, enough of that.
 
Comment by luca on 19-10-2007 7:57 AM
unreal service
 
Comment by Goldreviewer on 25-08-2007 6:58 PM
I had a bad experience with this company too. I ordered LotRO gold from them and it was never delivered. Many calls, emails and "live chats"
later, they finally refunded my money but it took a ton of effort and persistance to get a refund. I won't ever order from them again.

 
Comment by viejo on 04-08-2007 10:50 AM
12 hours seems to be their standard reply. Their clocks must be broken. I never received the gold I ordered. I asked for a refund and never received
that either. Spend you money on Lotto tickets instead. You have a better chance of winning the lotto than getting decent service from Swagvault. I
used a fake name in the coversation below:
Robert: hello
john smith: hello?
john smith: status of order 736574 please
Robert: you requested a refund of the order
Robert: and we shall refund it within 12 hours
john smith: and where is the refund? I was told it would be done yesterday
john smith: I was told that yesterday
john smith: it's been over 12 hours ago
Robert: we shall refund you asap
john smith: I was told that as well
john smith: how would you feel if you were in my situation?
Robert: we shall refund you in 30 mins
Robert: wait..
john smith: when will your phone be back in order?
Robert: this is google checkout payment
john smith: yes it is
Robert: we can call in 4 hours
Robert: we can only refund when it is on working day
Robert: days
john smith: I'd be happy if I got the gold or a refund. I don't care which at this point, but if you can make it happen in 30 minutes I'll hold off
on my complaint to Visa and Google
john smith: do you have the gold or not?
Robert: sorry, we cant make it in 30 mins, because we found this is google checkout payment
john smith: do you have the gold in stock yet?
Robert: we need to get gold after we confime the order
Robert: we dont have it atm
john smith: so what should I do? I work hard for a living
john smith: what would you do?
john smith: you already have my money, why not deliver the gold?
john smith: Robert please tell me what I should do
Robert: we can send the gold to you John. but you know,
Robert: we dont store gold,
Robert: we farm gold after an order is confirmed
john smith: you have my money. Is that not good enough?
Robert: this is our procedure. we dont mean to delay your order or hold your money
Robert: if you can wait for us to collect gold
Robert: we can deliver to you when we get enough
Robert: if you cant wait for it, we have to refund the money to you
john smith: I'd be happy if you could fulfill the order. Just give me a time frame I should wait.
john smith: I waited 28 hours before I canceled when I couldn't get a straight answer
Robert: we shall send your gold in 24 hours john
john smith: oh please let that be true. This has not been a good experience. I shall try to be patient
[Edited on 8/4/2007 by viejo]
 
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