SwagVault review

 
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SwagVault - Profile

 
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Customer rating: Customer rating
Website: http://www.swagvault.com/
E-mail:
Telephone: +443-494-0007
Owner: Wang Xun Yu
Street address: Lan Qi Ying Subdivision Building 7
#1802 TsingHua University Chaoyang District Beijing 0000001
Country:
Livehelp: Available
Payment options: American ExpressMasterCardPayPalVisa Card

SwagVault - In depth

 
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SwagVault was established in April 2004 in Washington, USA. The company started out by selling Diablo II items on eBay. Later, Swagvault.com was founded in order to serve the US and European customers while Svcn.com.cn was created with an eye on China.

In April 2006, the company claimed a total number of 200,000 customers in the US alone according to mmosite.com. At the same time Swagvault tried to boost their image in China by acquiring the country’s biggest online guild, the Temple of Jialan (TJ). Today, it is one of the biggest currency sellers in North America with a subsidiary office in China. As of June 14, 2007 the website ranks in Alexa at 27,671, challenging IGE at 26,737.

Old-time customers seem to be pleased with the company’s service: Swagvault`s eBay feedback hovers at 99.7% from 9,636 feedbacks. The company also scores a high 73% satisfaction on Bizrate with more than 2,500 customer reviews. Recent complaints about the company can mainly be found at the complaintsboard.com

As at June 14, 2007

SwagVault - User comments

 
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Comment by jeemswow on 12-05-2008 2:54 PM
 
why cannot try http://www.bbhey.com ?
they do only 10 businesses one day, though it is not very big, it is truely .  
Comment by shuichi on 16-03-2008 6:03 PM
 
I just ordered something cheap to see if they were legit and after reading all this I was kinda surprised that I got my crap in like 5 minutes tops. I'm sure some people might have had bad experiences with them but I made an account just to let other ppl know that my experience was perfect. Try not to get completely discouraged~ ^^ On a side note, I bought right after prices changed. Maybe that helped?  
Comment by tiggs on 11-02-2008 7:06 PM
 
I ordered from them twice and got what I asked for. One order within a few minutes, the second order the next day. Good seller IMO.  
Comment by PainGaming on 03-01-2008 7:00 PM
 
I bought from them a day ago and never got my order, they didnt answer my emails and i even called them but they dont answer. The service was a joke, I am still waiting for a refund.  
Comment by caraudioguy on 07-12-2007 1:31 AM
 
I had them do some powerleveling for me. Their support staff sucks, emails get no answers, no one ever answers the phone. And if that wasnt bad enough, I caught them twice being AFK on my account for a few hours, hours that I paid for them to be leveling. Live chat said that they would "tell them not to do that anymore" .....yeah right, enough of that.  
Comment by luca on 19-10-2007 7:57 AM
 
unreal service  
Comment by Goldreviewer on 25-08-2007 6:58 PM
 
I had a bad experience with this company too. I ordered LotRO gold from them and it was never delivered. Many calls, emails and "live chats" later, they finally refunded my money but it took a ton of effort and persistance to get a refund. I won't ever order from them again.  
Comment by viejo on 04-08-2007 10:50 AM
 
12 hours seems to be their standard reply. Their clocks must be broken. I never received the gold I ordered. I asked for a refund and never received that either. Spend you money on Lotto tickets instead. You have a better chance of winning the lotto than getting decent service from Swagvault. I used a fake name in the coversation below:

Robert: hello
john smith: hello?
john smith: status of order 736574 please
Robert: you requested a refund of the order
Robert: and we shall refund it within 12 hours
john smith: and where is the refund? I was told it would be done yesterday
john smith: I was told that yesterday
john smith: it's been over 12 hours ago
Robert: we shall refund you asap
john smith: I was told that as well
john smith: how would you feel if you were in my situation?
Robert: we shall refund you in 30 mins
Robert: wait..
john smith: when will your phone be back in order?
Robert: this is google checkout payment
john smith: yes it is
Robert: we can call in 4 hours
Robert: we can only refund when it is on working day
Robert: days
john smith: I'd be happy if I got the gold or a refund. I don't care which at this point, but if you can make it happen in 30 minutes I'll hold off on my complaint to Visa and Google
john smith: do you have the gold or not?
Robert: sorry, we cant make it in 30 mins, because we found this is google checkout payment
john smith: do you have the gold in stock yet?
Robert: we need to get gold after we confime the order
Robert: we dont have it atm
john smith: so what should I do? I work hard for a living
john smith: what would you do?
john smith: you already have my money, why not deliver the gold?
john smith: Robert please tell me what I should do
Robert: we can send the gold to you John. but you know,
Robert: we dont store gold,
Robert: we farm gold after an order is confirmed
john smith: you have my money. Is that not good enough?
Robert: this is our procedure. we dont mean to delay your order or hold your money
Robert: if you can wait for us to collect gold
Robert: we can deliver to you when we get enough
Robert: if you cant wait for it, we have to refund the money to you
john smith: I'd be happy if you could fulfill the order. Just give me a time frame I should wait.
john smith: I waited 28 hours before I canceled when I couldn't get a straight answer
Robert: we shall send your gold in 24 hours john
john smith: oh please let that be true. This has not been a good experience. I shall try to be patient

[Edited on 8/4/2007 by viejo]  
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