the company is not good as they said. the service is bad and the speed is slow too. i bought a little of wow gold but wait for 24 hours. later i found www.ugamegold.com. it is not the best, but the speed is faster.

[Edited on 7/2/2009 by winnnnnd4]  

 
ordered from swagvault tonight, 200 ectos in Guild Wars, i received in less than 1 hour.

I had even brought up some of the bad reviews on this site, they explained to me, without attitude, that they do not keep stock on hand, and it has to be obtained per order, and that my order would probably take about 3 hours, well 20 mins later they called and i was given my order. I did this all on an alternate account, so far it has not been banned, we'll see what happens in the next couple of days, I'll be sure to post if there is a ban.

So as of right now, great service, friendly, quick. and cheap.  

 
After getting riped off by Mogs and thepurplesphere (purplesphere did refund my money), i was hoping these guys would be ok. i ordered 10 gold and got it about 5 hours later. i'll be buying more from them.  

 
last night i bought 5000 gold from swagvault, it's fast and worked smoothly. very good experience.  

 
I love this Shop ! I buy all my Game/Timecards from them, very cheap i think.  

 
SwagVault said they delivered gold fast ,it,s a lie . if u trust them and buy gold from them ,ok .after u paid for , u can do nothing bt wait .LIARS!  

 
I recently bought 5000 gold on swagvault and it never came to me. I wish I had checked before placing the order. I tried to contact them via email, phone call, online chat, but they just choose to ignore me. I was very upset, cause I need the gold badly and I don't have more money to try other site. I have confirmed with my friends. They did recommeded me some other good site. So what I should do now is to get my money back. How? Can anyone here help me out?  

 
The first order was very good. Placed the order and the next day, there was the gold. Next order,they asked for a digital copy of my credit card and ID. No explanation as to why. So that's the end of my relationship with them. In fairness the refund was issued promptly.

About the same time, other clanmates get warnings from the in-game gold police and never get their orders. No refund. Tough luck. That's the end of their relationship with this company.

Not bad, 4-5 customers gone in a week.  

 
Well, heres my follow-up comment on the "completion" of my powerlevel. After 39 levels (4 days), I had to get a refund of "half" the amount paid originally. Reason your asking? Well, they got my account suspended for 72 hours and a first and final warning from Blizzard for Economic Exploitation.

After learning that I had been suspended, I immediately went on their live chat and asked for an explanation and the agent's response, "really, are you sure?" After that they offered to refund me a portion of the money back, $71 dollars approximately. However, the amount to get from 1-40 (yes your seeing that correctly, even though I am only 39 they are claiming im level 40.10) would of refunded me around $80. I spelled out the math for them and the agent replied, "but your 40.10," followed by, "the lvler is only offering to refund $71." I took the $71 dollars and am decided to file a grievance with PayPal against SwagVault.

Overall for powerleveling, they are not the place to go because there is no security as far as avoiding suspension or permanent bans from Blizzard. I also believe that powerleveling should be avoided because Blizzard is cracking the whip on everyone who requests it. Solution, Recruit-A-Friend and level that way. Same results and alot cheaper.

Sorry this comment is so long  

 
Ordered for them a couple days ago for powerleveling 1-60. Unfortunately this is the 2nd company I went to for this service seeing as the first service got my account suspended and stopped leveling me after 4 levels.

With Swagvault, the order process was easy and the customer service has been good (so far...haven't got to test them with adversity). So far they have gotten me to level 6 but it has been awhile since then. I check the US forums constantly to see if theres any progress but still level 6. This is my first time doing this so I don't know if this is normal but it sure does not feel like it.

Not a great review to view but i will be sure to re-comment when the order is finished (or not?).  

 
They can appear to be a great store for a couple of orders.
I have purchased many times from this store however, the reason I kept buying from them for Eve Online isk was because they had an advertisment that claimed that you would never lose your isk if you bought from them. I have spent over $3000 with them and on one paticular transaction the delivered 2 billion isk to me and within 5 minutes it was reversed out of my character. They deemed this was not their problem and that I should ask the GMs for my isk back. Everyone who buys for real money is not going to get any accounts / currency or items back by asking a gm that is a stupid solution. Because the goods are intangible goods you will more than likely not get your money back and you will just be out your money. DO NOT BUY FROM SWAGVAULT THEY WILL EVENTUALLY GET YOU BANNED.

They use advertising to lore you in and unreal low prices. Be very careful with who you purchase from, if they get your account baned then its your problem. Not a single store that sells ingame items or currency is 100% safe, if they claim this then it is a lie.  

 
I cant complain about theyr delivery service... i have spent over 1000 USD on this site, i got all my orders delivered in up to 30mins, no more, maybe less... at least for EVE Online ISK, thats what i have needed, but i dont like customer service from this site, you cant have a good deal with them, after giving them to eat, and giving them so much money they will just make you run away from there, lol... i have made so many orders in this site, all delivered with no problem, untill today... i was called by an agent, and asked about my order, after order "confirmed" live chat agent told me to send photos of credit card and ID...

and... come on... after spending so much money with you, and having a good business with you.. how can you do this ?!

So... my suggestion for everyone is: if you just wont to buy 1000 gold or isk... or everything cheap, they are the best, but intend a long term business with them, dont even think about it.

My overall to this site would be a great delivery service, but the most poor customer care service that i have ever seen on any other isk selling site.  

 
I just ordered something cheap to see if they were legit and after reading all this I was kinda surprised that I got my crap in like 5 minutes tops. I'm sure some people might have had bad experiences with them but I made an account just to let other ppl know that my experience was perfect. Try not to get completely discouraged~ ^^ On a side note, I bought right after prices changed. Maybe that helped?  

 
I ordered from them twice and got what I asked for. One order within a few minutes, the second order the next day. Good seller IMO.  

 
I bought from them a day ago and never got my order, they didnt answer my emails and i even called them but they dont answer. The service was a joke, I am still waiting for a refund.  

 
I had them do some powerleveling for me. Their support staff sucks, emails get no answers, no one ever answers the phone. And if that wasnt bad enough, I caught them twice being AFK on my account for a few hours, hours that I paid for them to be leveling. Live chat said that they would "tell them not to do that anymore" .....yeah right, enough of that.  

 
unreal service  

 
I had a bad experience with this company too. I ordered LotRO gold from them and it was never delivered. Many calls, emails and "live chats" later, they finally refunded my money but it took a ton of effort and persistance to get a refund. I won't ever order from them again.  

 
12 hours seems to be their standard reply. Their clocks must be broken. I never received the gold I ordered. I asked for a refund and never received that either. Spend you money on Lotto tickets instead. You have a better chance of winning the lotto than getting decent service from Swagvault. I used a fake name in the coversation below:

Robert: hello
john smith: hello?
john smith: status of order 736574 please
Robert: you requested a refund of the order
Robert: and we shall refund it within 12 hours
john smith: and where is the refund? I was told it would be done yesterday
john smith: I was told that yesterday
john smith: it's been over 12 hours ago
Robert: we shall refund you asap
john smith: I was told that as well
john smith: how would you feel if you were in my situation?
Robert: we shall refund you in 30 mins
Robert: wait..
john smith: when will your phone be back in order?
Robert: this is google checkout payment
john smith: yes it is
Robert: we can call in 4 hours
Robert: we can only refund when it is on working day
Robert: days
john smith: I'd be happy if I got the gold or a refund. I don't care which at this point, but if you can make it happen in 30 minutes I'll hold off on my complaint to Visa and Google
john smith: do you have the gold or not?
Robert: sorry, we cant make it in 30 mins, because we found this is google checkout payment
john smith: do you have the gold in stock yet?
Robert: we need to get gold after we confime the order
Robert: we dont have it atm
john smith: so what should I do? I work hard for a living
john smith: what would you do?
john smith: you already have my money, why not deliver the gold?
john smith: Robert please tell me what I should do
Robert: we can send the gold to you John. but you know,
Robert: we dont store gold,
Robert: we farm gold after an order is confirmed
john smith: you have my money. Is that not good enough?
Robert: this is our procedure. we dont mean to delay your order or hold your money
Robert: if you can wait for us to collect gold
Robert: we can deliver to you when we get enough
Robert: if you cant wait for it, we have to refund the money to you
john smith: I'd be happy if you could fulfill the order. Just give me a time frame I should wait.
john smith: I waited 28 hours before I canceled when I couldn't get a straight answer
Robert: we shall send your gold in 24 hours john
john smith: oh please let that be true. This has not been a good experience. I shall try to be patient

[Edited on 8/4/2007 by viejo]