MOGBroker - User comments
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Comment by Unfeared on 29-01-2009 9:08 PM
Yes kane, my 1 month old order hasn't even been looked at. Also, I never see your damned support online, ever. I haven't received the refund you
have promised.
Comment by ictponder on 26-01-2009 3:46 AM
I've ordered close to 3billion isk from this shop and not once been suspected by GM. Some times the service is faster than others but I always get
the isk and I never get in trouble, which is most important to me.
Even if ya save a dollar or so by purchasing from another site, they can't even speak english and they use shady characters to do the transfers.
I have used other sites before mogbroker, but not since.
Comment by kane357 on 26-01-2009 3:17 AM
This is obviously false, we check our orders continually and we are always online and processing orders as fast as possible. This website used to be
good, now its just full of spamming and competition trying to put down one another. I say find out for your self instead of relying upon all these
poor comments.
Comment by Junkyarddog on 20-01-2009 3:45 AM
I have ordered from them in the past and I got nothing. If I didn't file a complaint to Paypal, I wouldn't have gotten my money back. Their customer
service performance is very poor, made me paranoid even. No one to contact, no one contacted me. Tried everything, e-mail, call, whatnot, but no one
got back to me. DO NOT TRUST THIS SITE!!!
Try
WOWGOLDPIG instead. They are fast and their customer service is the best.
Try them. THEY ARE TRULY THE BEST SITE EVER!
Comment by Unfeared on 29-12-2008 4:47 PM
Probably the worst shop around. They don't even care about it. They check their site weekly and the Live support is NEVER online.
Comment by Unfeared on 24-12-2008 11:03 AM
My experience with this site is very bad, when I've ordered my damn 100mil ISK, for 3.01$, it takes them over 12 hours to "respond". It was auto
confirmed, then auto cancelled without a reason. They treat customers like shit and let them wait, then send them away. All this time I've never seen
the Live support online either and nor have they replied to my emails.
This site is a waste of time, they don't want to do business with you, unless you give you all your personal information upto what color pants you
wear. Fuck them.
Comment by shofia on 24-11-2008 2:55 PM
Put in an order this morning - got auto confirmation.
E-mailed as concerned the details appeared incorrect. - No reply
Live chat - nobody working today.
6 hours on still waiting.
Comment by kane357 on 09-06-2008 11:28 PM
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Originally posted by agent_987
I am a paranoid, un-trusting, hair-triggered lunatic from playing too much 0.0 mining in Eve for over 5 years:p
But after having to use his service (due bad losses from grief-ers, connection problems and game mechanics problems) about four times since I’ve
played MMORGs, in general, I am starting to develop a devoted trust towards MOGBroker. After reading more about their company and owner, I would
definitely use their services again.
They have always done me well on each occasion.
And yes, I panicked when I didn’t get a response from them after a few hours. And, I email-ed and called their tech support number, leaving
messages.
But, they always got back to me and were very courteous, explaining my order would take a little just longer to process. Always American, I think
I may have even talk to ‘Joe’, the owner the last time I was phone verified (Not sure though). Which was also completely painless and I felt
confident I could trust him and his services. Then, we chatted about the weather in my state and how he was from a near-by city that is cool to visit
for its scenery.
Great job, MOGBroker! You guys are for real! And I would never trust anyone else!
And yes, their Customer Service girls are GREAT to flirt with when you’re drunk! |
We are happy to have you at mogbroker. Thanks for the feedback.
Comment by agent_987 on 07-05-2008 11:28 PM
I am a paranoid, un-trusting, hair-triggered lunatic from playing too much 0.0 mining in Eve for over 5 years:p
But after having to use his service (due bad losses from grief-ers, connection problems and game mechanics problems) about four times since I’ve
played MMORGs, in general, I am starting to develop a devoted trust towards MOGBroker. After reading more about their company and owner, I would
definitely use their services again.
They have always done me well on each occasion.
And yes, I panicked when I didn’t get a response from them after a few hours. And, I email-ed and called their tech support number, leaving
messages.
But, they always got back to me and were very courteous, explaining my order would take a little just longer to process. Always American, I think
I may have even talk to ‘Joe’, the owner the last time I was phone verified (Not sure though). Which was also completely painless and I felt
confident I could trust him and his services. Then, we chatted about the weather in my state and how he was from a near-by city that is cool to visit
for its scenery.
Great job, MOGBroker! You guys are for real! And I would never trust anyone else!
And yes, their Customer Service girls are GREAT to flirt with when you’re drunk!
Comment by futang on 07-03-2008 2:54 AM
Well my experience has been nothing but positive and I am not paid in anyway by mogbroker. I would not have a problem using them again in the future
as they delivered my gold on time with no hassle. I will be doing business with them in the future no matter how many posts I make on a forum.
Comment by kane357 on 22-02-2008 11:52 PM
Superstargodess. We decided to refund you due to the Chinese New Yea, wow gold is primarily supplied from China, and the new years creates a huge
delay in wow gold deliveries. This is over, and we are back up and running with fast deliveries.
In regards to the scripted comments. I can guarantee you they are not scripted. I live in the USA, we do not have farming shops here with multiple
ip's.
Comment by carebear on 22-02-2008 1:51 AM
Thanks for taking the time to repost your experiences, superstargoddess.
Comment by superstargoddess on 21-02-2008 11:59 PM
These people are American, I can verify that. But my experience was horrible. I waited for FOUR DAYS for them to get only 300 GOLD for me. And then
they canceled it, without me telling them to cancel it. That is pretty pathetic that their suppliers can't get 300 WoW gold after four whole
days!
If you think that it's worth waiting a really long time to maybe perhaps get your gold just to deal with american people, then go for it. But I know
that I will be dealing with the foreign people from now on. They may take a bit longer than they say they will (like 6 hours), but at least they get
your gold to you and don't make you wait four days and then cancel the order!
(And some of these fake reviews on here are so scripted sounding that it is sad)
[Edited on 2/22/2008 by superstargoddess]
Comment by Kujox on 20-02-2008 1:02 AM
These people are outstanding...at least they were for me...they are all american and they actually have good english! other then that they got my
order to me within one day..they even verfied my phone number using the directory...great seller..even though they are a but pricey the extra is worth
paying for...trust me..i bought gold from several different sites...none compare to this one
Comment by carebear on 15-02-2008 9:20 AM
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Originally posted by superstargoddess
Why did my negative (but true) review get deleted? I think that someone is getting a cut of the profits to not let my review through!
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Two possible reasons:
a) It was not related to mogbrokers.com but a different domain that might no longer be affiliated with the company
b) It got accidentally deleted in a recent 'forum-hiccup' (mentioned also on the front page). In this case, please feel free to repost your review.
Comment by anotherwowplayer on 15-02-2008 6:48 AM
You can't go wrong with MogBroker. I will stay with them b/c they always come through and transactions are quick and painless. Excellent customer
service!
Looking forward to more business in the future--
[Edited on 2/15/2008 by anotherwowplayer]
Comment by Matthew on 14-02-2008 6:34 PM
I have purchased from Mogbroker several times. All I've purchased is EVE Online Currency.
Never had a problem. If delivery was going to take time they would let me know and I have always gotten my product. I think I've purchased 6 or 7
times over the course of a year.
I recommend them for EVE currency without any reservations.
Comment by superstargoddess on 14-02-2008 6:11 PM
Why did my negative (but true) review get deleted? I think that someone is getting a cut of the profits to not let my review through!
Comment by anotherwowplayer on 01-02-2008 5:49 AM
Another great experience with MogBroker. Definitely can't go wrong with them. I highly recommend them. A++++++++ and might I add that this is my 2nd
deal with them, so you're one post wonder hyping the company don't apply here.
[Edited on 2/1/2008 by anotherwowplayer]
Comment by carebear on 31-01-2008 3:19 AM
Lol - some sellers offer general discounts for anyone that leaves a positive feedback. It's often not that hard to track, but also not as bad as one
might think. Since unsatisfied customers see that just as well and know where to go to leave bad feedback, this can easily backfire for unreliable
shops.
The ISPs (not just the IPs) are different for all reviews here. Given that a lot of shops operate their gold farms with their own private proxies,
that doesn't necessarily mean something.
We'll introduce an editorial rating as well as 'reliable seller badges' soon. That will take care of this problem to a certain extent.
Comment by Lol on 29-01-2008 2:39 PM
PJ, Carebear: Isn't it a little too obvious that these "one post wonders" are the companies spamming "reviews" about their websites?
Comment by futang on 27-01-2008 6:14 PM
My experience with MOGBroker has been excellent as always. The verification process gives me more piece of mind, so it was not a big deal to me. I
like to know that I am dealing with people who take their business seriously and handle themselves in a professional manner, and MOGBroker certainly
does that. I have purchased gold from them a couple of times and will continue to do so in the future having nothing but the utmost confidence in them
to deliver exactly what they say they can deliver.
Comment by thewowplayer47 on 19-10-2007 12:20 PM
My experience with mogbroker was excellent. Almost as soon as i had made payment, i was called to verify and as soon as i was verified i recieved gold
shortly after.
I am a very happy customer.
Thanks again mogbroker.
Comment by JaimeMori on 05-07-2007 10:49 AM
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Originally posted by Stuffy
I would strongly suuggest you do not do business with these people.
They will ask for ALL of your personal information including copies of your ID and it takes over 6 hours to deliver.
The live chat is not in english and as for the interview above saying its a small american business, I doubt that somehow, the person I spoke to didnt
even understand my questions and i was struggling to understand what they were trying to say. |
I’m afraid my experience was very similar to Stuffy’s…
Before I even placed an order I spoke with their online support to verify if they had the gold in stock, and how long it would take them to deliver
the gold… I was told that it would be delivered upon payment…
To see if this was true, I decided to try their service first and only bought 100gold, which was 8bucks. I send the payment using a Verified Paypal
account.
An hour later I still did not receive anything, go back to online support and I'm told to call them to resolve this, i call and goes to voice mail...
Back to the online support and I'm told that the verification team won't be online for four hours more... Five hours later i call them and still
went to the answering machine...
Back to the online support, I'm told that it will be three to four hours more before the verification team can logon, all this time i had been
waiting online since i know what can happen to gold left in the mailbox...
I reminded her that she told me the same thing five hours ago, also how before i even placed the order I asked to make sure if they would be able to
deliver it upon payment... I ask that if they are unable to provide the gold, to talk with a manager about getting me a refund...
… Hours later I receive a phone call to the cell phone number I left them, the punk at the other end of the line starts yelling right off the bat,
using extremely vulgar language… all this while my little 9 year old cousin was sitting right next to me, in fact she answered the call...
Overall:
Extremely disappointed in their lack of professionalism, in the fact that they would even hire immature little punks… Their online support is
someone who can barely communicate in English and this with the help of an online translator...
Comment by benny on 26-06-2007 8:03 PM
and ya, that guy's nuts
Comment by benny on 26-06-2007 8:02 PM
I highly recommend this site. I received all my orders promptly and the customer service was very good, as well as the live chat. I have made two
orders with this site, and each has been highly satisfactory.
Thank you MogBroker!!
Comment by kane357 on 10-06-2007 9:28 PM
Unfortunately you are not a verified customer and did not follow through with the basic verification of having a home telephone number and being
consistent on your registration. I understand your frustration but i assure you i understood every word you said, you are obviously just trying to
bash. We take fraud and verification very seriously and if you can not be verified we will send a refund.
Comment by Stuffy on 09-06-2007 1:24 PM
I would strongly suuggest you do not do business with these people.
They will ask for ALL of your personal information including copies of your ID and it takes over 6 hours to deliver.
The live chat is not in english and as for the interview above saying its a small american business, I doubt that somehow, the person I spoke to didnt
even understand my questions and i was struggling to understand what they were trying to say.
There are plenty better that this.
Comment by fotoman37 on 25-05-2007 7:58 PM
The MOGbroker was great to do business with. Exchanges went very smoothly, and things were paid promptly and his price policy is great for both
buying and selling. Would definitely do business with him again if needed, in fact I will go to him first because I know I can trust him.
Mogbroker ftw.
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