took a couple hundred bucks off of me over a month ago. Beware Pay-Pal won't help you out on this they say its an intangible goods and Gamewar will say they sent info to you so they will get judgement. Gamewar will then offer you a gift certificate for another item on their page. I tried 5 different accounts and they could not produce 1 of them. Better Business Bureau gives them a rating of F based on the number of customer complaints, wish I would have known this sooner. Buyers stay away from this site for sure.  

 
They are now Game War - Ed Schull pointed that out. They aren't trying to hide it since they post at buysellmmo as gamewar and advertise gamepal. I didn't know the real story on this company until I came here. Excellent research!

Regards

Chad

____
dossier surendettement  

 
I read through this thread and have not noticed anyone talking about their luck selling an account to Gamepal.com so I thought I'd add my two cents. I decided to sell my wow account cuz I was hurting for cash. Their site said they would pay for the account within 72 hours via paypal, so I went for it.

Their website says that after finishing filling in the account information this will happen:
After you have finished with this page, you will be sent an offer. The page with the offer, just fill out the information, and submit it, and you should receive your payment within a few hours. Please be patient during this process as some payments can take more then a few hours, but if you submitted your information, then we got it, and we will check your information as fast as we can.

They sent me an email:

This email is to confirm that we've received your account submission and are ready to offer you $880.19 for your account at this time. Your account submission ID is XXXXXXXX, please keep this number for your records. If you'd like to accept this offer, simply fill out the acceptation form received at the time of submission. If you have any questions, feel free to visit our Live Help.

Account Submission ID: XXXXXXXX
Our offer: $880.19
Date submitted: 2009-10-14 02:26:25
Submission IP: XX.XX.XXX.XXX

GamePal.com Accounts Team
http://www.gamepal.com

I accepted the offer (yes, at 2:30 in the morning) and received another email:

Hi there <customer name>,

Thank you for accepting our offer and submitting your account information! We have successfully received your information! In the next 1 to 72 hours, an accounts purchasing representative will login, and verify your account. Upon verifying your account, you will receive payment within 10 minutes. If there's any problems with your submission, we will contact you via email. If you have any additional questions in the meantime, feel free to visit our Live Support, available 24/7.

Account Submission ID: XXXXXXXX
Account name: <account name>@<email>.com
PayPal Email: <emailname>@<email>.com

GamePal.com Accounts Team
http://www.gamepal.com

After waiting the prescribed 72 hours without seeing any money show up on my paypal account I decided to try out their live support. It appeared that the live support wasn't actually live because after entering my email address it just sent me 3 automated replies only one of which had anything to do with what I wanted. I decided that perhaps it would be better to send them an email so I sent one inquiring:

This question concerns:
Account Submission ID: XXXXXXXX
Account name: <account name>@<email>.com
PayPal Email: <emailname>@<email>.com

My question is regarding the payment for the account. I accepted the offer presented by gamepal.com and submitted my account information. I have not, however, received payment for the account on my paypal account. I've checked the spellings for things that were submitted and everything appears to be in order. I was wondering if someone could contact me since it has been more than 72 hours. Thanks, <disgruntled customer>

My reply came almost immediately in the form of the same 3 automatically generated emails that had almost nothing to do with what I asked about. Basically they were redundant with the website's FAQ which I had perused prior to even sending the email. The one that was MOST relevant I have pasted below:

Greetings,

Thank you for contacting our support team! We have received your email response! Thank you. I will be glad to assist you with your order.
Current Orders
If You Already Have Submitted Your Account To Us, Please Read Below.
If you wish to view your order status on your account submission, please register to the website before you submit and track your submission status from your control panel.
Please remain patient on your so an agent can check your submission. Normally the process may take up to 72 hours, but on extreme cases, you may experience delay times up to a week. Don't worry, we will NEVER touch your account until an agent verifys the account, and issues a payment. If you are waiting for more than a week, this may mean that we did not receive your information, we are not interested in purchasing your character or there may have been a technical issue. Please note, we are actively purchasing characters, but we do occasionally deny specific accounts as we cannot sell them due to overstock.
General Information
Information On Selling, Trading, or Exchanging Your Account.
If you wish to trade or exchange your account with us, please go to our "Sell Account" option on our website, and submit a quote to receive a gift certificate quote which you can use to exchange for a new account.
Please select the appropriate game name on the left hand side bar and click the link that says "Sell Your Account". You will be presented with a page that asks you for general information about your account. This is an important step, filling in as much information as you can with accurate information will result in a better price and leaving things blank to move forward faster. After you have finished with this page, you will be sent an offer. The page with the offer, just fill out the information, and submit it, and you should receive your payment within a few hours. Please be patient during this process as some payments can take more then a few hours, but if you submitted your information, then we got it, and we will check your information as fast as we can.
Security In Selling To Us
If you need general information on how we sell and trade accounts, please read below.
Most companies require information up front before you receive the cash. The reason is because before when we paid the individual first, over 90% of them never delivered the account. We require the account information first before we send payment to verify the information. During this time, we will not change the password until we are ready to purchase, and pay for the account.
When deciding what to do when selling your account, you must decide the best way to sell it. You can either wait around, and 2 to 3 months later you sell it. A lot of sites offer guarantees on payments, but are completely bogus scams. Some companies actually login to your account, and farm with it, banning it, and then never pay for it. Others login with Chinese Ips, few hours later they get banned or a few days later and either don't pay you or try to reclaim the payment they sent you. You should never rent, list, or do consignment with any company as these are all fraud, and scams. These are known issues, and this is where we come in.
Our site is one of a kind. We are solely based in the United States, and adapt our cultural of understanding that when you sell a product, you want to get it over without any hassles and drama from your buyer. That is why our site is straight forward, we offer instant quotes, and provide you with a fill form after you receive your quote. Once you fill it in, you're done, no more work is required, and you can just sit back, let us verify your account.
Request New Bid, Better Price, or Higher Quote
All offers are non-negotiable and only available through a web page submission. If you feel the offer was less than you think it should be, you may resubmit your account with more detailed information and that may alter the price you are offered. Filling out each blank with the appropriate information will increase the price, please do not neglect to do this if you are looking for a higher offer, but make sure the information is accurate because if we check it and it is incorrect you stand a good chance of getting your offer denied.
Advanced System Automation Quote Database
With over three years put into our automated quote system, we can safely say this is the most automated quote system for accounts in our industry. Every word, and every field you fill out will change the price offer on your account submission. So if you do not agree with the price we gave, simply resubmit or try again at a later time as we change our prices every day based on supply and demand.
Payment To You
Payments usually occur within 1 to 72 hours. On some cases, they can extend to as much as a week, but usually on rare cases. If we sent a notice to you to update your information, please allow extended time so an agent can review your account.
In terms of payment methods, we offer multiple different types of payment methods. For good customers with over 2 years history with us, or have several transactions processed with us, we will make an exception an issue payment by MoneyBookers, Western Union, or Corporate Check. If you are a new customer, the only method we send payment from is by PayPal.
Trade Your Account Information
If you wish to trade or exchange your account with us, please go to our "Sell Account" option on our website, and submit a quote to receive a gift certificate quote which you can use to exchange for a new account.
Please select the appropriate game name on the left hand side bar and click the link that says "Sell Your Account". You will be presented with a page that asks you for general information about your account. This is an important step, filling in as much information as you can with accurate information will result in a better price and leaving things blank to move forward faster. After you have finished with this page, you will be sent an offer. The page with the offer, just fill out the information, and submit it, and you should receive your payment within a few hours. Please be patient during this process as some payments can take more then a few hours, but if you submitted your information, then we got it, and we will check your information as fast as we can.
If this answer is not what you were looking for, please reply back with the specific questions you'd like to ask so our american agents can better assist you with your order. Please be as detailed as possible, and include everything you need answered so we can properly assist you.
Thank you again for choosing us as we greatly appreciate your business and continued support.
Support Tech Agent

Okay so pretty much the only thing in that that I want to draw your attention to is that under the "Payment to You" section it adds that in "rare cases" payment can take up to a week. I continued waiting and I'm currently 17 hours from the one week deadline, assuming that I was just a rare case. However it also mentions them contacting me, which DIDN'T happen, so I'm not sure how this will pan out. My friends and family are telling me to call Blizzard and report my account has been stolen, but I'm holding out to see what happens.

GaminginPA  

 
I saw this post so I decided to take that persons advice and sell to THSALE.COM. After 72 hours, and the information changed, THSALE turned the account back over to me saying they weren't interested in buying it AFTER they changed my information. Well guess what the account was supposedly banned for farming gold.

So now if I had not listened to mcclin here I could have at least been paid for my account as two my friends at the same time sold their accounts and got paid by GamePal.

My only guess here is mcclin is from thsale because the company can't even speak english in live chat. Never listen to a guy who can't spell automaded I guess.

Lesson learned, and my advice is do not ever deal with thsale.  

 
It's a scam. I tried selling my account and i have yet to get the money. There so called live service is an automaded responce.I highly recomend using another site i have had the best service and reliablilty with Thsale.com  

 
Good company, not great, but good.  

 
Just bought 5000g from them. I didn't see this site before I bought from them however I did get my gold in around 90 minutes.  

 
My orders have gone pretty well with GamePal.

I have tried at least all their services at least once, and have to say that as long as you communicate they will do the job right.

Gold - no problems ever, deliver under 24 hours I believe almost every time. I recommend here.

Accounts - I have bought 2 accounts from them, one in FFXI (couple years ago), and WoW (around 6 months ago). I haven't had any problems with it, and in fact they gave me an account that was suppose to have one level 70 on it, and it had two.

Power Leveling - I dislike leveling all together, but this company uses American levelers so I cannot complaint. I haven't leveled since Blizzard warned us, but 2 years ago I did a job 53 to 60 and it went fine.

I am not going to talk down on GamePal but speak highly as they have done a good job overall with my orders the past few years. Their are other companies out there, but very few are American, and the rest are shaddy, can't speak english, so you have to make your pick.  

 
I sold an account to them for quite a good deal of money. They said it would take 72 hours maximum to verify. It has been over 90 hours and I still have not recieved payment. I sent an e-mail to them regarding this a few minutes ago. I really hope that I get my money.  

 
Lack of anything. My advice, just stay well away.  

 
I just did a WOW power leveling package from these guys, only made it 10 levels before I got a temp ban. They gave me back a partial refund, but I got a final warning over it.

Overall, I wouldn't recommend for WOW power leveling.  

 
I have ordered with them and they took my money. Currently I am in Paypal dispute with them. They will not answer my emails but they sure did take my money. You have to love their "Customer Service" This was our chat session

"Live Chat Team] It's company procedure and policy, I can't just chagne it as I see fit.
[Visitor] I am going to file a complaint with paypal then. I have sent at least 6 emails to accounts and have not had one email replied to. This seems like a scam to me
[Live Chat Team] Sir. LEt me explain in this as best stupid laymens terms possible to you. You sent it in this morning. It just cleared. That has to clear from the Accounts system in order to release information, like any other business. So if you want to go file things because you're impatient on a Department head authorization has to take place, by all means. But I'm just following -my- duty and my job. And by the by, it's not a bloody scam. I wouldn't work for a cutthroat company. You have to have a modicum of patience to let things process."

I do love his spelling also.....  

 
My experience with gamepal.com is a positive one.

I ordered gold 3 times in the past week with them which also included an account earlier. The trick is that the support team on currency can guide you through the process but for accounts if you need assistance just see if they can expedite it to one of the operations managers. All issues were taken care of promptly and I do recommend this company myself.  

 
I have been buying gold from this company for a long long time since back in the days eq1 was huge. Good company, I would recommend them in a heart beat.  

 
First of all let me say up until this last purchase I was a loyal customer to gamepal but not so much anymore. On Febuary 25th I placed an order with them for 120 eq2 platinum and four days later I still have no GOLD. I sent them four emails asking about my order and they said they are stocking servers blah blah blah. Their website says deliveries would be made from 5 - 45 mins after order. Here I am four days later and livid. Posted below is an email exchange I had with them and I will update this and let you know if they do end up delivering.

*************
Dear Gamepal
I made an order for 120 plat on the 25th and still do not
have my order. I am allowing 24 hours before i contact paypal and or my
credit card company as this long of a wait is NOT acceptable. I've been
patient but this has gone to far. Your website site should not say
delivery within 45 minutes when you cant even do it within 3 days. Please
save me the trouble and refund me now b/c 24 hours from now i will be
talking to paypal and my bank if no currency is received. Sadly i will
have to tell my guildies about this experience.

"""Gamepals Response*******

acknowledge your disappointment over the delay in our service and
would like to apologize for any inconvenience this may have caused you.
Let me guarantee you that we doing our best to have the order sent to
your character. An exact time for the delivery is really hard for me to
say because I do not want you to expect something that I cannot
guarantee. But as soon as we have the currencies ready for your character, we
will deliver it right away. I understand that you would like a refund
however, that is not the best option right now. We are maximizing our
resources to expedite the delivery of your order. Just give us more time
and you will surely receive your order. I am determined to serve you well
as a valued customer. Thank you for your understanding.

Should you have any more questions, please do not hesitate to reply on
this message, we are open 24 hours a day 7 days a week and we will be
glad to assist you.

***********
03/01/08

I sent them an email asking about my currency again and here is the response. Sound familiar


I acknowledge your disappointment over the delay in our service and
would like to apologize for any inconvenience this may have caused you.
Let me guarantee you that we doing our best to have the order sent to
your character. An exact time for the delivery is really hard for me to
say because I do not want you to expect something that I cannot
guarantee. But as soon as we have the currencies ready for your character, we
will deliver it right away. I am determined to serve you well as a valued
customer. Thank you for your understanding.

Your patience and understanding during this time is highly appreciated.
For any concerns, please do not hesitate to let us know at once!

Regards,

[Edited on 3/1/2008 by rain2004]  

 
I figured a bird in the hand was worth two in the bush. They did violoate their TOS, but the character was leveled to 50.

It is a damn shame though. If the character is perma banned and not suspended, I will initiate a chargeback  

 
Thank you very much for keeping this report updated.

I have to admit though that I am surprised that you are not going for a full refund. Obviously there were some things going on at Gamepal's end that violated the ToS and thus made it a waste of your money.

In a case like this, I would recommend asking for a full refund and failing to receive one, initiate a chargeback.  

 
- SUSPENDED -

Bottom line up front, they failed the test.

Summary:
The account was suspended for ecomonic exploitation. I received a partial refund and Gampal stated I should have notified them again about the leveler exceeding 12 hour shifts. Oddly, I did this 3 additional times via email and in Livechat as well.

On the plus side, they did issue a refund promptly of the non-leveled portions.

272 of the 404 was refunded.

The accounts team was prompt in responding. The powerleveling team was not until it came time to send a refund. The livechat while nice, was useless.

It is too bad the leveler did not adhere to the basics rules of the company.

It is a good thing, I kept copies of all the emails and was able to document things.

- Party is over -
2:20pm email of a 72 hour suspension

emails to gamepal and an attempt to get to their live chat...

"The account has been suspended for "for exploitation of the World of Warcraft economy or for being associated to accounts which have been closed for intended exploitation"

I have emailed Gamepal.com about excessive play sessions that exceed your company's policy, sometimes these sessions were up to 23 hours.

It looks like I have received the level 1-50 service versus the 1-70 with a mount service and the powerleveler used the account for economy exploitation et cetera. I would like a reply asap please."

email sent to mark at gamepal.com accounts

"Mark,

I know you are not in the powerleveling section, however, you are the only person that answers my emails. I have mailed the powerleveling accounts sections two times since my correspondence with you about excess hours on the account (a few 23 hour play sessions with the account).

The account has now been suspended for "exploitation of the World of Warcraft economy or for being associated to accounts which have been closed for intended exploitation." per Halicus.

I contacted your company several times about this and it appears to no avail.

I would like to know what is going to happen now.

Thank you."

9:19pm
[Live Chat Team] Hi there, This is Lilly how may I help you?
[Visitor] Hello, my account has been suspended Lilly because of economic exploitation. I want to discuss a refund with someone please of the incomplete portion.
[Visitor] I also emailed the powerleveling accoutn folks and spoke to them about 28 hour play sessions that has gone without reply.
[Live Chat Team] Alright mate, you'll have to contact the powerleveling department on that.There isn't much that I can do from this end when it comes to refunds.
[Visitor] Understood. Thank you kindly.
[Live Chat Team] Y'welcome, sorry about the problem. =(
[Visitor] It is ok. I watched this process like a hawk and the pler violated the company terms explained in the contract. I will pay for what they did, but expect the refund. Best wishes to you.
_______________________________

Sent: Wed 2/20/08 9:36 PM
To: Power Leveling (powerleveling@gamepal.com)
Cc: accounts@gamepal.com

Dear Powerleveling@gamepal.com and Mark at Accounts@gamepal.com

It is a little late to poke the leveler now, the account has been suspended. It is regretful that there was no response to this email for 9 days.

I would like a refund for the incomplete portion. I will pay for what has been done. I have sent a few emails about marathon leveling sessions of 23-28 hours, and now the account has been suspended "for exploitation of the World of Warcraft economy or for being associated to accounts which have been closed for intended exploitation". I did not debate the issue with the GM and have no intention of debating the issue with Gamepal.

The leveler, an employee of your company violated the sessions online by 12 to 14 hours. The account was allegedly used for exploitation of the economy and botting. I contacted your company several times about this issue to no avail apparently. This is water under the bridge at this point. Let's make this work from here

I will pay for the leveling done - 1 to 50. Your website shows that this would cost me $114.99.

I have paid $404.99

All Activity - Simple View from Jan. 21, 2008 to Feb. 20, 2008 Show


Date Type To/From Name/Email Status Details Action Amount
Feb. 9, 2008 Payment To Gamepal Powerleveling Completed Details -$404.99 USD



I would like a refund to my credit card for the remainder of the balance which is $290.00 USD.

Gamepal needs to expedite this in the interests of good customer service.

Thank you for your time and consideration.


Thank you Mark for assisting in this matter. Your attentiveness for a situation outside your department is commendable.





--------------------------------------------------------------------------------
Date: Wed, 20 Feb 2008 15:16:07 -0800
From: powerleveling@gamepal.com
To: XXXXXX@XXXXXX.com
Subject: Re: IMPORTANT - RE: PL Order Number: 116357

I'm poking at the leveler now trying to get him off the account for 12 hours like he's supposed to be doing. Sorry about this!


On 2/11/08, XXX
<XXXXXXX@XXXXX.com> wrote:
Hello,

It looks like the character has been online for 28 hours. Can they take a little break? That soudns like a ticket to the Blizzard Ban Bus! lol

Thanks,






--------------------------------------------------------------------------------
Date: Mon, 11 Feb 2008 03:30:09 -0700
From: accounts@gamepal.com
To: XXXXX@XXXXXXX.com
Subject: Re: IMPORTANT - RE: PL Order Number: 116357


Hello,

We do not mind you taking time off to watch the leveler. If you find that they are doing anything wrong, we would like to know your concern. We do not use bots and the levelers are only to level 12 hours a day. Again, if you do see them doing anything that concerns you, please let us know so we can address this with them. We do ask that you not interact with the leveler and let them do what you've paid us to do. Any issues you have, please email powerleveling@gamepal.com .

Regards,
Mark


9:46pm



[Live Chat Team] Hi there, This is Lilly how may I help you?
[Visitor] Hello, I spoke to Lilly a bit ago about my accoutn being suspended. I was told there was not much that could be done.. oh, hi Lilly!
[Visitor] is there someone besides Powerleveling@Gamepal.com that I can email?
[Visitor] or am i basically out of luck?
[Visitor] I will pay for what has been done but want the refund for what has not been done.
[Live Chat Team] Heh, hi mate. =) That's pretty much the only avenue of email to contact, if it was something concerning leveling it goes directly to them.
[Live Chat Team] If it was something concerning an account that's directed to accounts team.
[Visitor] They responded 8 days too late. Any other options? The guy from Accounts@gamepal.com at least responded...
[Live Chat Team] You could network to accounts another email on it, otherwise I'm not sure any other direction to point ya in mate.
[Visitor] fair enough. thank you again Lilly. Does this happen all to often? I am not angry at you, but livehelp seems to be a 3rd party corporation and not a part of Gamepal, is this true? (just an educated guess)
[Live Chat Team] It doesn't really happen often, sure there's human error some days but those are few and far between. And yes lol, we are a third-party that handles the site and its affiliates chat serivices for FAQs and a few other things that we do have access to.
[Visitor] Fair enough. Thanks Lilly. A good evening to you.
[Live Chat Team] You too. =)

----------------------------------------------

From: Power Leveling (powerleveling@gamepal.com)
Sent: Thu 2/21/08 1:08 AM
To: XXXX@XXX.com
Hello,

We will be issuing a partial refund for the leveling incompleted. The leveler was told to not level the account for more than 12 hours a day. If you noticed the leveler was still on for more than 12 hours a day, you should have notified us again to let us know so we could find out why they were not abiding to our rules on leveling. I don't see where we were notified again before the account was suspended. When Blizzard does catch the levelers, "exploitation or third party programs" is their way to say "We think you were getting a powerleveling done but can't prove it". At any rate, we will be issuing your partial refund soon and are sorry to see that your leveling did not get completed. We will be talking to the leveler about this again since, from what you're saying, he did not listen to our instructions on how many hours he was on the account.

-Kristi


"If you noticed the leveler was still on for more than 12 hours a day, you should have notified us again to let us know so we could find out why they were not abiding to our rules on leveling. I don't see where we were notified again before the account was suspended."

They were notified by email 3 additional times and in Livechat as well.  

 
*** these are rough notes, forgive the inconsistent format that may come up! =)

It has appeared that a 12 hour schedule is adhered too. I have noticed that when the character that the PLer knows (i have sent about 15 gold total to help with gear and sent about 2-3 tells) the PLer logs. That may only be my perception though. There is definitely someone paying attention and at the keyboard since they have responded to the tells.

Praying that this goes well, I have treated this process like any other investment. I follow up and when I see something I do not like ot have a question about, I communicate with the business, in this case, Gamepal. Of course, I don't know if a 3rd party program has been used or not. Gamepal states they do not. At least they have the opportunity to set the record straight from past behaivors and I am willing to advertise that fact for them based on the performance with this character.

2/13 -
10:14pm no char online -

2/14 -

12:22am No char online. A 7 hour break it seems so far and i am going to bed. happy valentines day

1142am level 32 in duskwood

1150am logged on char to go find char and char logged off.

4pm character not online

5:02 pm char not online

7pm char not online

7:45pm char not online

830pm - 9:10pm not online

910 - came online 32 in duskwood
1130pm, offline? i wonder what is going on.

2/15

829am level 34 online and in arathi highlands

1148am level 35 arathi highlands
1255 still online in arathi and 35 went back to work

427pm offline

432 level 36 and online alterac mountains

439 level 37 alterac moutnains

445pm offline again

650pm not online.

730pm not online

1150pm - not online

2/16
12:27 am still not online, going to bed - ha, he logged on as i was camping level 37

sent char 10 gold and sent char a tell to use 10 gold should they desire, got a "ty" back so someone is at least at the keyboard.

1002am level 39 dustwallow marsh

1138am level 40 dustwallow marsh
209pm level 41 dustwallow marsh

9:21pm offline

2/17

1:21 am offline

9:37am offline

1143am level 43 the hinterlands
1241 pm 44 and in teh hinterlands
125pm offline

2/18

I logged off at 1230am have not seen since 1241pm yesterday

44 levels in 6 days so far.

917am char is online in the hinterlands and level 45
1028am level 46

1036am elwyn forest? I am guessing they are going to Kalimdor - and that turned out to be correct.

10:58am dustwallow marsh
11:09am tanaris
1258pm offline and 46 in tanaris - seems to be staying right on the 12 hour mark. 24 levels to go 46 levels in 8 days; 13 days until level 70.  

 
Thanks for keeping everyone updated - looking forward to hear more.  

 
5:16pm level 28 and offline. I think follow may be the key. Like any investment. Had emailed as below:

From: Power Leveling (powerleveling@gamepal.com)
Sent: Wed 2/13/08 12:08 PM

Hello,

I have told the leveler about this and that they are not supposed to be on for more than 12 hours a day. We do leave it up to them as to whether they do it all at one time, or if they spead it out throughout the day. Such as, if they play 3 - 4 hours, then log, then play another 4 hours then log, but regardless, if you find they have been on for more than 12 hours, thanks for telling us. He said he will tell his guy that he is not to be on for more than 12 hours.

-Mark


On 2/13/08, <Email address here> wrote:
Dear Mark,

Thanks again for your email. It does not look like the character logs off. Is it more than one person playing or is it one person with tons of jolt cola? I dont mind if they go over 12 hours (your call really) but 24-28 hours may be a problem. I have kept the two blog sites I provided earlier up to date with the positive information so far.

Thank you for your continued contact and support.

[Edited on 2/14/2008 by iowa]  

 
2/12
12:51am level 18, westfall.

6:28 pm - level 22 in duskwood.

7:10pm - level 23

10:24pm level 24 still in duskwood.

2/13pm looked for char in duskwood, no luck.

and is level 24 still. hope its not a bot. hope

they log it for a little bit.

2/13 7:13am level 27 and online. in duskwood.

2/13 10:22am level 28, online, in duskwood.  

 
Okies, here are the rough notes, minus a few emails I sent. On of the emails concerned that the char was on a very very long time - 28 hours. The other, i notified them I was posting info. I have come to some conclusions already and will share them at the end of this saga (with the hopes all works out well).

*if folks dont want to read or dont give a damn, i can stop.

feb 10 9:30am

[Live Chat Team] Welcome to live chat, This is

Lisa how may I help you?
[Visitor] Hello Lisa, I was just doing a status

check on an order I placed yesterday. I was

wondering when the PL would start Ma'am
[Visitor] Sorry it was Order Number: XXX1234XXX
[Live Chat Team] one moment
[Visitor] thank you, my door bell rang also, one

sec please, sorry!

[Live Chat Team]
for what game?
[Visitor] world of warcraft
[Visitor] sorry for that, its -9 here, who goes

door to door selling things, yeesh!
[Live Chat Team] they do not assign WoW pls for

24 hours due to the change from your ip to the

levelers
[Visitor] understood, thank you. =)
[Live Chat Team] from the time of verification
[Visitor] and i wont be logging onto the account

at all for the duration
[Live Chat Team] good
[Live Chat Team] you can check the armory to see

real time updates tho
[Visitor] Thank you kindly Lisa. Is there a way

to check on your website as well?
[Live Chat Team] i don't think there is...... but

you can always come in here and ask if we have an

update
[Visitor] Soudns wonderful. I hope you have a

nice day Lisa. =)
[Live Chat Team]

Thanks for contacting us. Please do not hesitate

to contact us again if we can be of further

assistance.


February 10, 2008 10:30 pm


[Live Chat Team]
Hello! This is Stan, how may I help you?


[Visitor] Hello, I am checking up on Order

Number: XXX1234XXX, a pl please
[Visitor] i was told it would begin at 6pm, its

about 4 hours and 15 minutespast that. Is

everythign ok?
[Live Chat Team] One moment
[Live Chat Team] I am asking the leveler if he

has somebody that can start the order in the next

few hours. There is nothing wrong with the order

that we've been told, if there were, we would

email to let the customer know
[Live Chat Team] It was only recently assigned.
[Visitor] Alright, thank you for the update. This

is my first time having a PL, I am unsure what is

normal in the process.
[Live Chat Team] They wait 24 hours after the

order is placed to assign it. Then the leveler

starts leveling.
[Visitor] Are you in North Carolina, San Fran or

Michigan Stan?
[Visitor] Indeed, it is past that 24 hour mark. I

was curious
[Live Chat Team] I myself am in GA
[Visitor] warmer than iowa lol, its -11 here.

hope you have a good evening sir and I am anxious

to see teh character come online. thank you

again.
[Live Chat Team]

Thanks for contacting us. Please do not hesitate

to contact us again if we can be of further

assistance.


11:33pm character logged on

sent tell, no response,

offered trade and char accepted 5gp

helped kill a few mobs when they went grey and

asked if he was getting xp, person replied "no"

apologized and said will let level in peace...

said "hehe ty"

So, to this point, all of level 3, not a bot.


feb 11 - 8:41am char is level 10.

1147am i logged to take a nap, char still on. I

did notice there were periods of afk, i was not

directly observing, perhaps the powerleveler used

the rr and ate or the bot was healing.

4:14pm character is 14 and still online. if not

breaks were taken, that is 28 hours online.

4:15 live chat

[Live Chat Team] Hi there, This is Lilly how may

I help you?
[Visitor] Hi, yes ma'am, one sec, copying some

ifo =)
[Visitor] okies!
[Visitor] i have PL Order Number: XXX1234XXX‏. I have

noticed it appears* the character has been on 28

hours straight. can he/she take a little break so

the account does nto get banned? I know you are a

3rd party company that does live chat, but is

there anyone you can contact?
[Live Chat Team] Let me see if I can pass a

message along to one of my supervisors, they can

get in contact with powerleveling and see if we

can get the leveler there to slow down on that.

=)
[Visitor] I appreciate the tenacity being shown

(or that of the bot) but lets not get it banned

until it is aleast level 50...
[Visitor] =)
[Live Chat Team] lol! Alright mate, one sec.
[Live Chat Team] Alrighty, I'm leaving a message

with them, when she returns she'll be able to

have them look into the situation and make sure

it doesn't impose some kind of risk. If you don't

notice a change later on, feel free to drop in

again. I'm here all evening, and we can check in

again with them.
[Visitor] Thanks kindly. How many companies do

you do a liv3e chat for? or it it only one?
[Visitor] liv3e = live lol sorry for typo
[Live Chat Team] lol. We handle most of our

affiliate sister sites. So we've got a handful to

juggle some nights.
[Visitor] i can imagine. Thank you for your time

Lilly. =)
[Live Chat Team] Y'welcome, take care. =)

7:17pm char is 15 and online -

9:58 char is 17 and online - in westfall

10:19pm initated trade with char and gave some +5 agil boots. accepted trade and said ty in tell. Had brief chat. Someone was definitely at the keyboard.  

 
Good idea Carebear. I want to be fair to them. If you like, ill post the whole log when they have finished (one way or another).  

 
Send them a link to this thread - this way they are aware that the outcome of this is public and are more likely to take greater care with your account.  

 
Okies, I did not find this site until today. I have read some good things about them and today, I have read some bad things avout them.

I ordered a 1-70 with flying mount from Gamepal.com. The account is brand new, and only one character - a level 1, is on the account. I have not logged on the account for 30ish hours since creation.

I pray I dont get banned after reading this and will keep you all informed.

I will also monitor them closely to see that they don't bot 24/7.

They have a fair chance to get it right this time.

[Edited on 2/11/2008 by iowa]  

 
They are now Game War - Ed Schull pointed that out. They aren't trying to hide it since they post at buysellmmo as gamewar and advertise gamepal. I didn't know the real story on this company until I came here. Excellent research!  

 
My experience with gamepal was good, they went out of the way to make some calls to make the complex situation work.  

 
With the competition online for these kind of sales, a company has to be top-notch especially in its customer service.

A recent order with Gamepal has proved to be frustrating to no end.

Like many online currency companies they CLAIM to have 24 hour service 7 days a week. Except for the days that they do not. They claim they will get your delivery to you within seconds or hours at least UNDER 24 hours. This claim is right in their FAQ, right on their website.

I had to contact them after I placed my order for them to verify me. I do not know when or if they would have contacted me at all to do this. They had my money and once they did, not a single word from them.

After 24 hours I contacted them again both in their live chat and by email. Still no resolution. Now the claim was changed to 1-3 days delivery time. I wondered if I kept contacting them as days went on if the delivery time claims would get longer and longer. 5 days. 3 weeks. 2 months.

Customer service is everything. Especially when a company makes bold claims regarding their customer service and then I deal with them first-hand and get the runaround.

Now after contacting them a total of FIVE times, they claim that the delivery system failed causing a huge back-log and it should be fixed and I should have delivery in a few hours. At this point, I do not believe them.

It may be ultimately that they do not have what I purchased and they are doing a song and dance until they do or something like that. I thought I might be better off dealing with people in the US, even though their prices are higher.

I have dealt with Chinese companies before and had no luck at all. I have lost money, had to do charge-backs etc. I hate to think that is how this will end too. I really WANT to support US and Canadian companies.

However there is no point in having customer service that cannot actually HELP anyone. The five times I have communicated via the LIVE HELP, they have been unable to tell me anything or help me in ANY WAY. That has been when the chat feature was available.

If customer service doesn't have access to information that can help; why bother? They cannot look anything up. They cannot help with delivery. They cannot tell you when things will be delivered. They cannot actually HELP you to resolve ANYTHING. It is just a ploy, so they can say oh look we have 24 hour 7 days a week customer service. But it is a colossal joke.

I am interested to see how everything pans out. I will update.  

 
Hello,

First off the one reporting this has absolutely no clue what he is talking about. I am a former customer service rep for GamePal USA, and I pretty much know everything that has happened since I worked there for around 16 months.

Starting with this first paragraph, Adrian Robey is one of the founders as well for GamePal Inc. GamePal expanded in the Philippines in August 2006, and later suspended the operations due to moving the customer service back to the US for better support. They no longer have operations in the Asia, only Canada and the US. The company also has been fully active for more then 3 years, and never closed operations and reopened them because I was working for them when they were open.

Now since I worked with the person who made all those rip off reports, I know that a former employee is making random posts on the internet in order to jeopardize the reputation of the company under the name Bill who was a former deliver rep for GamePal USA.

I enjoyed working for the company but I decided to go back to college to continue my studies. I speak the truth only because it seems the internet is full of posting bad reports on the ONLY company on the internet who actually cares for their customers and protects their customers because they are American Citizens as well.