Below is their email / ticket reagding this - just as an FYI:

"We have received an order paid by this PayPal address, XXXXXXXX@xzy.com

In order to verify that the owner of this PayPal account and the buyer of the said order is the same person, could you please sent us a scanned or a photo of any sort of document with your name and address matching the Paypal details. A ID, driving license, bill or passport is fine. Please reply to our email address 'bvgame@gmail.com'.

If, however, this order was placed on our website without your authorization, please let us know immediately and we will cancel this order, and issue a refund on PayPal.

Thank you for your cooperation and understanding.

Regards,
Koala Credits"  

 
I have / had placed about 6 orders through Koala Credits and was suprisingly pleased with their price, performance and delivery UNTIL they asked for a photo copy of a piece of personal identification!!

I have been buying credits for various games for years and this is a scam when they want that kind of information. The entire reason I pay through PayPal is to avoid having to send these companies any type of personal information and under no circumstances will I proved it to any of them.

I have a current order peninding and have put the "ball" in their court. I have already paid for the credits and they have received the money via PayPal but I have not yet received the credits in game.

There is NO REASON they need or require any personal information from me except to work towards identity theft.

I was prepared to give Koala Credits a glowing recommendation up until now but if they don't deliver my already paid for credits and forget the whole idea that niave customers will give them their personal identification information than I will have nothing more to do with them!

I can afford to loose 30 or so dollars but can they afford to tarnish their reputation with childish attempts to gain access to peoples personal information - time will tell and I will see.  

 
I bought a large amount of gold from this supplier, and was told could take up to 3 days to receive gold. Started a live chat 30 minutes after purchase to see when I could expect gold and was told that they didn’t have full amount on my server yet but would send me what they had available. Responded very quickly to all of my live chat questions and delivered the full amount within there predicted time frame.  

 
First Purchase went great live support was very helpful and gold was received within 15-20 min the second time not as smooth they were out of stock and took me 12 hrs to receive the Gold all in all I am now comfortable buying with them i haven't been warned or banned and in the end although was slow one time I received what I paid for.  

 
First time Buying gold was actually doing research for susan express which is always being spammed on trade and saw warnings for Fraud saw this site was rated #1 and went with it. whole process took about 15-20 min. but was talked through the whole time by great customer service will buy again.  

 
Well I came to mmobux to read the reviews on susanexpress (cause they always advertise on the trade chat. lol) and boy am I glad I did. I decided to go with Koala since they were rated number 1 on mmobux. I had to come back here and comment because I was super impressed by their service. I ordered first and then used their live chat to check on status. They met me in game and delivered face-to-face, well, toon-to-toon I suppose. The whole process took less than minutes. Now I can finally go level up my blacksmithing! lol  

 
was skeptical. been years since i bought gold. on live chat, asked them prior to purchase about their stock, they told me, i was buying less than that, they told me to order it was ready for immediate delivery. i did, they told me to stay on live chat until i got the gold and to verify my email. once i did that, 5 minutes later i get a tell asking me to meet the trader somewhere. done. that was easy

i will report back if i get banned. but otherwise the best gold buying experience i ever had. i ALWAYS went on live chat years ago and asked them how long, and they always assured me immediate. that meant up to 2 days. this was 20 minutes or so. had to register because it was so painless compared to old times... i had to tell someone  

 
These guys always deliver your order in time and have elite customer support. I bought Eve Online Isk from them and both times I got them as soon as I contacted their support, the second time few minutes after placing my order. Best around in my opinion.  

 
Realy fast delivery, good prices, nice livechat support, everything perfect  

 
Livraison rapide environs une heure.  

 
Bought 10000 gold from them on a US WoW High Population server. Sent a message via live chat to see how long the wait would be before I ordered and they told me it was immediately available. Took about 30 minutes to recieve all of the gold via player to player trades. The Service representative I talked with via live chat was very nice and had excellent english skills compared to some services I have tried in the past. I highly recommend Koala Credits !  

 
Hello all,

I recently bought 1000 million ISK on EVE online using koala credits.

Their customer service is great, very polite and always try to find a solution to any problem.

They delivered as planned and even included a bonus !

after so many rip off companies, I am glad that someone out there is willing to offer a good service.

Do not hesitate to contact them shall you need ISK !

edit: I just noticed the above comment, the lack of communication was probably due to the Chinese spring festival (also celebrated in Hong Kong). That is why you could not get through. Everything should be back in order now.  

 
I have purchased from other (shady) sites in the past. My transaction from Koala was extremely quick, hassle free and safe (PayPal). I will reccomend this to my friends who buy game currencies and will not ever go back to another site for currency.  

 
Hi, I ordered 500 plat from these guys for EQ2, it was delivered quickly and the customer service was great.  

 
amazing company! very fast and best customer service i have ever experienced! MUCH better than MOGS!!!! Koala ROCKS!  

 
Got to be honest, they are brilliant for customer service and delivery times.

This is the only site you need for your in game currency!

Buy with confidence, I did  

 
Great site, excelent attention from the staff and they will alway try their best to help you when there is any problem.
I bought 500 Mill ISK and they instanlty ask me if i was in the game to deliver the gold... outstanding!
I will be receiving the ISK today at 18...
Thank you Koalacredits!  

 
By far the best online isk site around, tried others and had problems all the time. First time i purchased from koala credits got my isk in 20 min. Second time i couldn't stay on long enough so the next day customer support got in touch with me and helped me get my isk in a matter of minutes.Best customer support ive seen online.

Looking forward to many more purchases.  

 
Bought 47,000 and it was sent to me within 15 minutes. Make sure to ask if it is available on your server first that is what made it really fast because they told me they had it available. A+++ will be back for more soon! Great sellers 100%trusted!  

 
Although expensive, these guys are about the most honest and understanding of gold-sellers that I've run into. I ordered a large sum of gold and became nervous shortly thereafter, as I usually do. Days passed and I never received anything, but when I spoke to them about it, they explained that their stock on my server was depleted and were happy to refund my money.

They suggested, and I agree, that you live chat with them before you make your order so that they can check their stock on your server. That way you won't have the issue that I did and, they told me, if they have the full amount you want they can deliver it immediately.  

 
I ordered a small amount of LOTRO coinage, and was nervous as soon as I completed my order. However, Koala delivered, and was very honest about the order. They told me outright that it would take some time, but kept me informed and were very pleasant to deal with. Even for a game that most don't farm for, Koala went out of their way to complete my order, and delivered with a little extra. This is the premium MMO shop, and you can trust these guys to deliver what they claim. I've even placed a second order.

I'll never use anyone else.  

 
I placed an order on Koala Credits and received it within 72 hours as stated on their website. Their online chat was helpful and everything was quick and painless. I liked their service so much I ordered more gold and got the same quick response. Definitely would recommend Koala Credits to others. These guys aren't a scam.