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vexion
Newbie
Posts: 1
Registered: 3/28/2009
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Mood: Pissed...
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![[*]](http://www.mmobux.com/forum/images/corporate/default_icon.gif) posted on 3/28/2009 at 02:56 AM |
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Shitty service....
just... be careful
[Edited on 3/28/2009 by vexion]
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IGXE
Junior Member
Posts: 12
Registered: 1/20/2009
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| posted on 3/31/2009 at 01:35 AM |
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Sorry for the delay.
The stocks shortage happens everywhere. We have tried our best to make our every customer satisfied. We can mark your order as urgent one to hurry.
Your understanding in this matter woule be appreciated.
| Quote: | Originally posted by SticBandt
Well at first they advertise that its oh SO FAST to recieve your gold. so I bought some and was told it would be around 3hrs till I would get it. I
needed to set up something with the Auction house as well, so that was a pain, plus I recieved an email stating that I needed to send a copy of my
DRIVERS LISCENSE for fraud reasons! At this point, I was trying to get ahold of someone on there live chat thing on there website, as Im typeing this
Im still on hold with these people! Im so frusterated! Anyone who is reading this DONT BUY FROM IGXE.COM too much of a hassle!!! http://www.mmobux.com/forum/images/smilies/sad.gif"
style="border:none" alt=":(" /> |
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dmamazon
Newbie
Posts: 1
Registered: 4/7/2009
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| posted on 4/7/2009 at 02:45 PM |
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igxe scams
Ordered DAoC plat, quite a bit of it. I did email them prior to purchase to confirm availability...and they said 1-4 hours.
It has now been 5 weeks!. I have been in contact with them via email and have gotten a recurring series of emails about "we will
contact or email you in the first place" or "my order is in a process" and "we can hurry up for you".
I tried the online chat and got almost the exact same things as the emails!
Don't buy from them, I am highly convinced they are just trying to scam the majority of people that buy from them. And for goodness sakes don't
give them your login/password.
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IGXE
Junior Member
Posts: 12
Registered: 1/20/2009
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| posted on 4/13/2009 at 03:53 AM |
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Sorry for the inconvenience.
We are very sorry for this delay.
Would you kindly provide us with your order number to trace? The stock things depend on daily demand. We have tried our best to hurry up, but there
still some unexpected reasons made this delay. Like server maintenance, or wait for queue to login. In the incoming days, we will do our best to
improve our service.
| Quote: | Originally posted by dmamazon
Ordered DAoC plat, quite a bit of it. I did email them prior to purchase to confirm availability...and they said 1-4 hours.
It has now been 5 weeks!. I have been in contact with them via email and have gotten a recurring series of emails about "we will
contact or email you in the first place" or "my order is in a process" and "we can hurry up for you".
I tried the online chat and got almost the exact same things as the emails!
Don't buy from them, I am highly convinced they are just trying to scam the majority of people that buy from them. And for goodness sakes don't
give them your login/password. |
[Edited on 4/13/2009 by IGXE]
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ilovesummer
Newbie
Posts: 1
Registered: 5/8/2009
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| posted on 5/8/2009 at 07:19 AM |
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igxe rip off
i didn't get what i ordered. and the customer representitives keep give me the runaround. I will never go back to them again. There are a lot other
sites which is more cheaper and actually delivers the gold.
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Jenny
Newbie
Posts: 1
Registered: 5/12/2009
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Mood: No Mood
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| posted on 5/12/2009 at 05:33 AM |
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I love the service, ive bought over 2 billion isk in the past week to support my people, and the service was instant, using the regular service beat
the 30 minute server by 20-25 minutes, and i am grateful, no hiccups, no cheapscaping, and the relayers were friendly http://www.mmobux.com/forum/images/smilies/biggrin.gif"
style="border:none" alt=":D" /> Thankyou IGXE, you may charge an extra quarter or 2 than the others, but you definitely have the best service by
far.
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IWASSCAMMED
Newbie
Posts: 1
Registered: 6/10/2009
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| posted on 6/10/2009 at 12:00 PM |
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DONT BUY ISK FROM IGXE
1- I PURCHASED 5 BIL ISK FROM IGXE
2- 15 MINS LATER CCP REMOVED THE IS FROM MY WALLET
3- CONTACTED IGXE AND EMAILED THEM WITH PICS FROM MY INGAME WALLET SHOWING CCP REMOVING THE ISK AFTER BEING DELIVERED
4-IGXE NEVER REFUNDED ME OR SENT THE ISK BACK,THEY DID NOT OFFER AN ALTERNATIVE TO REFUND OR TO DELIVER
5-THEY WAISTED MY TIME WITH HOURS OF CHATTING WITH THEIR CUSTOMER SERVICE AND SENDING EMAILS
6- ITS ALL VERY FINE TO SPEND LOTS OF CURRENCY TO PURCHSE THEIR ISK BUT WHEN A PROBLEM ARISES THEY TAKE THE FAST ROUTE AND DONT HELP YOU!!!!!
7- DONT BUY ANY ISK FROM THEM AT YOUR OWN RISK!!!!!!!!!!!!!!!!!!!!
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Jocund
Junior Member
Posts: 2
Registered: 6/11/2009
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| posted on 6/11/2009 at 08:44 PM |
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LotRO - BANNED
Don't buy gold from igxe. It will get you banned. I purchased gold from them a few months ago and had it in-game mailed to me. I was promptly
contacted by a GM and warned.
I needed some gold again recently. I contacted igxe via live chat and was told that creating auctions was very safe. So I ordered 30 gold, made six
5g auctions and my items were quickly purchased (at a toon of 1.5g in auction fees I might add).
It took Turbine less than a day to ban me for a week. (I guess I will find out if I still have the gold a week from now.) I contacted igxe again and
asked what they were going to do to compensate me. LOL, they offered me a 5% coupon for my next purchase. Duh. I leaned on them but that was the
"best" they could do.
I have filed for a full refund with PayPal. Wish me luck.
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Jocund
Junior Member
Posts: 2
Registered: 6/11/2009
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| posted on 6/12/2009 at 11:58 AM |
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Don't count on PayPal. This is what they said:
"Our investigation into your claim is complete. As stated in our User Agreement, the claims process only applies to the shipment of goods. It does
not apply to complaints about the attributes or quality of goods received. Therefore, we are unable to reverse this transaction or issue a refund."
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omn
Newbie
Posts: 1
Registered: 6/12/2009
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| posted on 6/12/2009 at 09:18 PM |
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It is out of question why such business company would require photo ID or personal information other than information provided by payment / paypal /
order#.
So even if they acquire your photo (photo ID) how would they figure it out over internet? They have no such access of private information other than
government related organizations. Only additional information they will receive is something you never had to provide them for simple business
transaction and identification.
Yes, without a doubt this raise red flag to anyone and it is either a deliberate act of fraud or attempt to discommunicate farther by raising your
alarm. If you stop talking to them with refund or delivery time they can run with your money so who benefits here?
| Quote: | Originally posted by IGXE
We are very sorry for this inconvenience broguht you.
In common sense, we need 1-3 business days to issue refund. And once the refund being completed, we will contact you via e-mail to confirm. IGXE has a
great repute in this field, we will do our best to make every customer satisfied. Your understanding makes our business more smoothly!
| Quote: | Originally posted by Xolkiyr
Lets start this off on an interesting foot. Apparently my card put up some flags in their fraud detection system. What a load of crap, I use the same
card for everything I have to pay off. On top of that, this is the conversation I had with Customer Service while trying to cancel said order.
Kael Ignis says:
I'd like to cancel my order
Kael Ignis says:
what information do I have to give you to do that?
IGXE says:
could you let me know your order number sir?
Kael Ignis says:
XXXX792
IGXE says:
ok please wait for a moment thank you
IGXE says:
sir, I noticed that you order haven't been approved
Kael Ignis says:
right
Kael Ignis says:
the same card I use for everything
Kael Ignis says:
that's why I'm canceling this order
Kael Ignis says:
I never have trouble with it
IGXE says:
we just want to protect your billing account
Kael Ignis says:
I understand that
IGXE says:
could you kindly provide us your copy of passport or ID, that will make your future order very smooth
IGXE says:
we are very sorry for inconvenience
Kael Ignis says:
I don't like giving my ID to non-government places
Kael Ignis says:
sorry
IGXE says:
ok, we just want to confirm the basic information, could you let us know your nearest highway number or expressway number in your city.
Kael Ignis says:
Route ####
IGXE says:
ok, please wait , thank you
IGXE says:
hi, sir could you please provide us electricity or water bill ?
Kael Ignis says:
those are both covered by my fiancee's father and payed for through our rent to him
Kael Ignis says:
I do have the cable/internet/phone bill
Kael Ignis says:
if I'm just going to have to go through more hassle then I'd rather just cancel the order
IGXE says:
Sorry for this. it is really for the security of your payment and account. we do need that. We in fact, need your photo ID, but as you can not provide
us , so we just need your phone bill or cable bill . if you can do that. we will much appreciate
IGXE says:
and in the future, we will not ask you that again
Kael Ignis says:
I'd just like to cancel the order
IGXE says:
we know it's a little trouble with you, but you just only use your cell phone and send us the copy is ok, we promise we will not ask you later
Kael Ignis says:
and I'm saying I want my order canceled, that's all
Kael Ignis says:
I don't have to do this stuff elsewhere
Kael Ignis says:
there's going to be no persuading me
Kael Ignis says:
if the order isn't canceled by the end of today I'm going to my bank
IGXE says:
Are you free to pick up our call
Kael Ignis says:
no, I'm waiting on a call
Kael Ignis says:
please do not make me go to my bank to put in a stop payment
Kael Ignis says:
it's right down the street, so I could walk
IGXE says:
ok, we understand you sir, we don't want to bother you
Kael Ignis says:
stop calling me or I'll get the police involved in this
IGXE says:
ok, we won't call you any more
Kael Ignis says:
thank you
IGXE says:
we will cancel your order now
Kael Ignis says:
thank you
IGXE says:
please wait for a moment
IGXE says:
we will refund you in 12 hours
IGXE says:
please don't worry
IGXE says:
Thank you
They start off nice then ask for personal information. Personally I've never had to give my state issued ID over the computer ever. On top of that,
they called even though I said I was waiting on a call and only stopped when I threatened with the police.
What kind of bullshit are they trying to pull.
I'd recommend steering clear of this site at all costs.
[Edited on 1/2/2009 by Xolkiyr] |
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IGXE
Junior Member
Posts: 12
Registered: 1/20/2009
Member Is Offline
Mood: No Mood
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| posted on 6/16/2009 at 10:07 AM |
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| Quote: | Originally posted by IWASSCAMMED
1- I PURCHASED 5 BIL ISK FROM IGXE
2- 15 MINS LATER CCP REMOVED THE IS FROM MY WALLET
3- CONTACTED IGXE AND EMAILED THEM WITH PICS FROM MY INGAME WALLET SHOWING CCP REMOVING THE ISK AFTER BEING DELIVERED
4-IGXE NEVER REFUNDED ME OR SENT THE ISK BACK,THEY DID NOT OFFER AN ALTERNATIVE TO REFUND OR TO DELIVER
5-THEY WAISTED MY TIME WITH HOURS OF CHATTING WITH THEIR CUSTOMER SERVICE AND SENDING EMAILS
6- ITS ALL VERY FINE TO SPEND LOTS OF CURRENCY TO PURCHSE THEIR ISK BUT WHEN A PROBLEM ARISES THEY TAKE THE FAST ROUTE AND DONT HELP YOU!!!!!
7- DONT BUY ANY ISK FROM THEM AT YOUR OWN RISK!!!!!!!!!!!!!!!!!!!! |
We are so sorry for your lost of the isk. As CCP might block the transaction and this is out of our control. We do would like to help you out, we
can offer you the large compensation for your lost. You may leave your order information in IGXE forum, we will try our best to help you out. Sorry
again for the inconvenience. Your understanding would be greatly appreciated.
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corpse916
Newbie
Posts: 1
Registered: 6/19/2009
Member Is Offline
Mood: No Mood
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| posted on 6/19/2009 at 10:19 PM |
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I don't understand why this company is getting so many bad comments. I have purchased Cabal Alz from them twice already. The first time I had to wait
3 hours. The 2nd time, it was right away. Live Customer Support may take a while but other than that I have had no problems with it. There were no
partial transactions either. They had the Alz for me and in a one time deal each time.
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Molia
Newbie
Posts: 1
Registered: 4/7/2009
Member Is Offline
Mood: No Mood
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| posted on 6/29/2009 at 06:02 AM |
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Just wanted to say I am very satisfied with the service IGXE.COM has provided. The delivery was very very fast, about 15 mins total from order to
delivery. The entire process was easy and friendly. The Live Chat Rep provided answers to my questions very promptly and the individual who
delivered the item was very professional and easy to understand (some other services you cannot understand what the person is saying due to language
barrier).
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Ration
Newbie
Posts: 1
Registered: 7/4/2009
Member Is Offline
Mood: No Mood
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| posted on 7/4/2009 at 09:49 PM |
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It's day 2 since I ordered 500k plat for DDO from IGXE. I'm getting the same responses as everyone else.
On my first enquiry, the CSR told me it would take 3-8 hours. Now nobody will give me a time frame on when to expect delivery.
The good news is I didn't use Paypal so I can dispute the transaction directly with my credit card provider if they don't deliver soon.
Who has good service these days?
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neoprimal
Newbie
Posts: 1
Registered: 8/26/2009
Member Is Offline
Mood: No Mood
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 posted on 8/26/2009 at 05:42 AM |
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Cold, Calculated Thieves. Buyer, beware.
These people are absolute thieves. I purchased a Guild Wars Trilogy CD key from them in June. The key worked for exactly 7 weeks. Contacted NCSoft and
they said it was a fraudulent key that was purchased using Steam, and then the Steam account that purchased it was closed along with the keys so yeah,
they disabled the key completely along with all my heros and 2 box slots filled with my hard earned loot.
Contacted IGXE who continued to give me the runaround for a straight week saying they're contacting supplier to have it resolved, etc. Into the THIRD
week I finally asked for a refund because obviously, it wasn't working out. They offered me separate Guild Wars keys for each chapter, but I
refused...for one, I don't trust them anymore and 2. I wanted MOX, which only comes with the Trilogy. I was then assured I'd be getting a refund,
that I just needed to wait 24 hrs. (yes, always with the waiting for 10 hours for this person to come in, or 24 for someone else). 2 days later, I
finally got an email saying they wont refund it because it's been 2 months...W...T...F. Note that the first time I contacted them was a few days
after NCSoft told me what the issue was, just a few days into August (about the 4th or 5th).
So buyer beware. You have been warned. I'll NEVER buy from IGXE again and I will never recommend it to anyone. P.S, my 2 friends who bought
Prophecies + Factions were also screwed and are having the same issue. I'd contacted my CC and they'll be filing an investigation against IGXE. If
more customers have had the same problems then hopefully VISA will stop being a merchant for them. But I doubt I'll ever get my $34.00 back.
I think what burns the most is the fact that for 3 dollars more and some freaking patience, I could have just gone out and purchased the key the next
day!!! Ah well. You live, you learn.
[Edited on 8/26/2009 by neoprimal]
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Beast2394
Newbie
Posts: 1
Registered: 8/30/2009
Member Is Offline
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| posted on 8/30/2009 at 03:13 PM |
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Their service is poor and questionable.
I purchased their leveling service. They guaranteed the service would be complete in 39 hours, I was told several times during the process that if
they did not complete the service they would give a partial refund or free gold.
At 59 hours, 20 hours past their guaranteed time I contacted them and was told that it would be several more hours, possibly the next day for when
they would be done. They stated the only way to get a refund was to request a cancel and escalate to paypal.
A large amount of gold and items were also missing from my account to which they could or would not account for.
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Mdkowhgkd
Junior Member
Posts: 2
Registered: 12/25/2009
Member Is Offline
Mood: No Mood
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| posted on 12/25/2009 at 07:18 AM |
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 http://www.mmobux.com/forum/images/smilies/tongue.gif" style="border:none" alt=":P" /> I am so lucky. I didn't met so many
problems with IGXE. I would like to share my experience with you. When you want to buy gold from one site but you don't know whether it is a scammer.
You can place a trial order with little amount like 9.8$ or less. And if you r a new customer to a site don't place a big order. There are two
reasons: First, you will worry about they steal your money. Second, they will worry about you bilk them so that they will confirm many infro. with you
to reduce the risk, which is maybe boring. Maybe that is why I can get the transaction smoothly. Hope it will be helpful. Another skill, prefer one
site you like most and be a royal customer so that you will get less trouble and save more.
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IGXE
Junior Member
Posts: 12
Registered: 1/20/2009
Member Is Offline
Mood: No Mood
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| posted on 12/25/2009 at 07:53 AM |
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| Quote: | Originally posted by ilovesummer
i didn't get what i ordered. and the customer representitives keep give me the runaround. I will never go back to them again. There are a lot other
sites which is more cheaper and actually delivers the gold. |
Dear iloversummer,
We are very sorry for your bad experience on IGXE. We have the responsibility to solve this problem for you. But we need your Order No. at first so
that we can find your order form the database. We will reply you as soon as we get your order information. We are looking forward to your early reply.
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IGXE
Junior Member
Posts: 12
Registered: 1/20/2009
Member Is Offline
Mood: No Mood
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| posted on 12/25/2009 at 09:17 AM |
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| Quote: | Originally posted by Jenny
I love the service, ive bought over 2 billion isk in the past week to support my people, and the service was instant, using the regular service beat
the 30 minute server by 20-25 minutes, and i am grateful, no hiccups, no cheapscaping, and the relayers were friendly http://www.mmobux.com/forum/images/smilies/biggrin.gif"
style="border:none" alt=":D" /> Thankyou IGXE, you may charge an extra quarter or 2 than the others, but you definitely have the best service by
far. |
Dear Jenny,
Thank you very much for your positive comment for us. We will advance ourselves to provide you more excellent service. BTW, Merry Christmas.
IGXE Team
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IGXE
Junior Member
Posts: 12
Registered: 1/20/2009
Member Is Offline
Mood: No Mood
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| posted on 12/25/2009 at 09:41 AM |
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| Quote: | Originally posted by IWASSCAMMED
1- I PURCHASED 5 BIL ISK FROM IGXE
2- 15 MINS LATER CCP REMOVED THE IS FROM MY WALLET
3- CONTACTED IGXE AND EMAILED THEM WITH PICS FROM MY INGAME WALLET SHOWING CCP REMOVING THE ISK AFTER BEING DELIVERED
4-IGXE NEVER REFUNDED ME OR SENT THE ISK BACK,THEY DID NOT OFFER AN ALTERNATIVE TO REFUND OR TO DELIVER
5-THEY WAISTED MY TIME WITH HOURS OF CHATTING WITH THEIR CUSTOMER SERVICE AND SENDING EMAILS
6- ITS ALL VERY FINE TO SPEND LOTS OF CURRENCY TO PURCHSE THEIR ISK BUT WHEN A PROBLEM ARISES THEY TAKE THE FAST ROUTE AND DONT HELP YOU!!!!!
7- DONT BUY ANY ISK FROM THEM AT YOUR OWN RISK!!!!!!!!!!!!!!!!!!!! |
We are very sorry for this trouble.
Would you kindly provide us with your order number to trace? We promise we will solve your problem and make compensate at once if it is our mistake.
We are looking forward to your early reply.
IGXE Team
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Lifebleeder
Junior Member
Posts: 2
Registered: 11/21/2007
Member Is Offline
Mood: No Mood
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| posted on 12/27/2009 at 03:57 AM |
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Horrible Customer Service
Let me preface this by saying I'm deployed to Iraq, so yea.
I submitted an order for 1 Billion ISK to IGXE on December 22nd. Almost immediately after I remembered, "Hey, I'm not at home, I better go change
my phone number to my skype number." So I change it in my profile, and I go to live chat. I explain the situation to the livehelp person, and it
literally takes him 45 minutes just to tell me "Sorry, I can't help you, someone else should be with you in a moment".
I wait for 10 minutes, and in pops another person to help me, who literally does not even acknowledge that he's there. I type in my explanation to
him, I get no response. I actually get up from the computer, go take a shower, come back, and he still hasn't typed a single word to me. So I leave
by saying "Nevermind Cancel my Order".
The next day I get an email stating that I need to send them a picture of my drivers license. Which I do have, but I'm not sending to anyone, for
any reason. I reply with No, I'm not sending you a picture of my license, Ill go elsewhere to do my business, cancel my order. Since then I've
gotten 8 e-mails about them wanting me to send them my ID, all of which I respond to sometimes nicely, lately not so nicely, with "No, cancel my
order." It is now December 26th, I've just received another email from them, which basically by now I'm going to call harassment. They absolutely
REFUSE to cancel my order, and they absolutely REFUSE to stop harassing me. Worst customer service ever, and they've lost a customer for life.
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Czachaaa
Junior Member
Posts: 2
Registered: 12/23/2009
Member Is Offline
Mood: No Mood
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| posted on 12/29/2009 at 08:29 PM |
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I was ordering Rappelz Rupee's few minutes ago.
First I asked do they have it in stock. After confirmation i registered, ordered and then after 20min's ive got my gold in game http://www.mmobux.com/forum/images/smilies/smile.gif"
style="border:none" alt=":)" />
Perfect service! If you want nice and fast service go there http://www.mmobux.com/forum/images/smilies/smile.gif" style="border:none" alt=":)" /> I am reccomending it with 100% sure.
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Mdkowhgkd
Junior Member
Posts: 2
Registered: 12/25/2009
Member Is Offline
Mood: No Mood
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| posted on 12/31/2009 at 09:34 AM |
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Man, these guys are afraid u r a scammer. So they ask for more infor. to avoid be scammed by you. 1 billion ISK--about 300USD-400USD I guess btw. If
it was the first time you bought from them and they give you the isk then you ask PP refund your money. They r not idiot. Neither IGXE, nor other
sites won't give you without comfirmation with you again and again. http://www.mmobux.com/forum/images/smilies/cool.gif" style="border:none" alt=":cool:" /> My advice : or you give them your
infor. or place a small order.
| Quote: | Originally posted by Lifebleeder
Let me preface this by saying I'm deployed to Iraq, so yea.
I submitted an order for 1 Billion ISK to IGXE on December 22nd. Almost immediately after I remembered, "Hey, I'm not at home, I better go change
my phone number to my skype number." So I change it in my profile, and I go to live chat. I explain the situation to the livehelp person, and it
literally takes him 45 minutes just to tell me "Sorry, I can't help you, someone else should be with you in a moment".
I wait for 10 minutes, and in pops another person to help me, who literally does not even acknowledge that he's there. I type in my explanation to
him, I get no response. I actually get up from the computer, go take a shower, come back, and he still hasn't typed a single word to me. So I leave
by saying "Nevermind Cancel my Order".
The next day I get an email stating that I need to send them a picture of my drivers license. Which I do have, but I'm not sending to anyone, for
any reason. I reply with No, I'm not sending you a picture of my license, Ill go elsewhere to do my business, cancel my order. Since then I've
gotten 8 e-mails about them wanting me to send them my ID, all of which I respond to sometimes nicely, lately not so nicely, with "No, cancel my
order." It is now December 26th, I've just received another email from them, which basically by now I'm going to call harassment. They absolutely
REFUSE to cancel my order, and they absolutely REFUSE to stop harassing me. Worst customer service ever, and they've lost a customer for life.
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IGXE
Junior Member
Posts: 12
Registered: 1/20/2009
Member Is Offline
Mood: No Mood
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| posted on 1/8/2010 at 09:44 AM |
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We are sorry to hear that.
Cosuming much time on powerleveling service is depended on several issues. That is server maintenance, do quest, and so on. We have special team send
e-mail to illustrate each step on powerleveling process. For fast reply, you may come to our livechat to get quick response of your order. No
customers miss their gold or item before. IGXE is a reputation gold seller who has about 10 years experience in this line. We don't stop to advance
ourselves. Dear guest could you please show us your Order No. We will do investigation and compensate you if it is our mistakes.
| Quote: | Originally posted by Beast2394
I purchased their leveling service. They guaranteed the service would be complete in 39 hours, I was told several times during the process that if
they did not complete the service they would give a partial refund or free gold.
At 59 hours, 20 hours past their guaranteed time I contacted them and was told that it would be several more hours, possibly the next day for when
they would be done. They stated the only way to get a refund was to request a cancel and escalate to paypal.
A large amount of gold and items were also missing from my account to which they could or would not account for. |
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heuer
Junior Member
Posts: 2
Registered: 10/15/2009
Member Is Offline
Mood: No Mood
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| posted on 1/15/2010 at 07:07 PM |
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Purchased WoW US gold from them a while back, it was for approximately 6,000 gold worth. I received delivery pretty quickly but even though I selected
AH delivery, the person insisted on doing a face to face transaction. If this was the only problem, that is fine but here is where it gets worse...
A GM contacted me a day later stating that I had been the recepient of gold from an account that had been compromised, as such, all the gold that was
delivered was taken away to reimburse the person whose account was hacked.
I contacted IGXE regarding this and all they told me was "we made delivery, we have screenshot of delivery, what happens to the gold after the
delivery is not our concern. For your inconvenience, we are able to offer you a 5% discount on your next order, that is our best offer that we can
do."
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